AutoNation Honda O’Hare

The staff was pleasant and professional. The work was done in a timely manner and the price was fair. The work was done in a timely manner and the price was fair. More

Charlene Gauer was my Service Advisor who takes her position seriously. Like the changes since my last visit. position seriously. Like the changes since my last visit. More

Customer service was very good. Kim made sure I knew what needed to be done and approximate time frame. Kim made sure I knew what needed to be done and approximate time frame. More

The service was completed in the timeframe estimated by the service advisor. He was through and thoughtful. The waiting area was comfortable and clean. the service advisor. He was through and thoughtful. The waiting area was comfortable and clean. More

In my last service, I had good service provided. .they gave suggestion on other fixes like Air conditioning was not working properly. It was fixed and was given fare pricing, It was done quickly. I a .they gave suggestion on other fixes like Air conditioning was not working properly. It was fixed and was given fare pricing, It was done quickly. I am visiting this center from long time for my Honda car. Have good experience so far. More

Every time that I've taken my car for service, I have been treated with kindness and have been well taken care of. Shuttle back to my home while my car was being serviced and completed within a few hours been treated with kindness and have been well taken care of. Shuttle back to my home while my car was being serviced and completed within a few hours. More

I was very disappointed in the most recent service (97297 miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of v miles). The dealer replaced and charged me for replacing the serpentine belt during this service, even though they had replaced it just a couple of visits previous (89746 miles), less than a year earlier due to "showing wear and should be replaced" ahead of the published maintenance schedule. We were taking some long trips and chose to replace the belt well ahead of schedule (like most of our maintenance) to be safe rather than sorry. During this most recent visit, the service advisor was advised of this prior replacement which was ahead of schedule and he was told that, if I was correct and the belt had recently been recently replaced, the belt should not be replaced again, or it should be covered under warranty (a serpentine belt, on a vehicle 100% garage-kept in the Midwest, should not need to be replaced in less than 12 months). Disregarding my instructions, the belt was replaced by the dealer again, at my expense (another $86.43 + labor). We had been trusting this dealer for service since we purchased the vehicle in 2011; now that trust in this dealer has been obliterated in one horrible visit, and we were approaching the point when it will be time to purchase a new vehicle or two – sad. More

as soon as I drove in for service, I was greeted with kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the kind service personnel who started checking my cars fluids and cleaning loose leaves and dirty from under the hood. my stay was short considering the amount of work that was completed. I have been a loyal customer for 7 years because of the services that are given. More

My service advisor, Demarco, was very courteous. He informed me of certain items covered under warranty that needed to be taken care of. Thank you Demarco! He informed me of certain items covered under warranty that needed to be taken care of. Thank you Demarco! More

The person who helped me at my last visit was most helpful. The checkup was done quickly and stated clearly what had been done and what would be done in the future. I am sorry that I cannot find the helpful. The checkup was done quickly and stated clearly what had been done and what would be done in the future. I am sorry that I cannot find the card for the person so I could give you his name but it should be on my service record. Cherlyne Beck More