Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
AutoNation Honda O’Hare
Des Plaines, IL
1,504 Reviews
For Honda shoppers in the Chicagoland area, there is no better place for new and used cars, trucks, and SUVs than AutoNation Honda O'Hare. Our Des Plaines dealership stocks one of the largest inventories of both new and used Honda vehicles in the Chicagoland area. And with our exclusive lease and finance specials, getting behind the wheel of a new Honda is easier than ever! So whether you're trading-in for a new Honda, or are getting behind the wheel of a Honda for the very first time, be sure to visit AutoNation Honda O'Hare today!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,504 reviews
August 20, 2022
Great service coordinator. In and out quickly for an oil change which made me happy while I waited. Would love to see laptop friendly desks in the waiting area so I could work In and out quickly for an oil change which made me happy while I waited. Would love to see laptop friendly desks in the waiting area so I could work while I waited. More
by Pax
Employees Worked With
Sorry I can’t remember
August 19, 2022
Working with Antonio Zmani was a pleasure. He did not pressure us to make any decision. We told him what we wanted and the end result is we drove off with the truck we went to look at. Thanks He did not pressure us to make any decision. We told him what we wanted and the end result is we drove off with the truck we went to look at. Thanks Antonio. More
by Mgrigsby65
Employees Worked With
Antonio Zmani
August 19, 2022
Beware of predatory sales tactics and price gouging! In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a ca In my case they were forcing me to pay over $2100 for things that were not part of the original order agreement after I waited over 6 months for a car. This dealership placed a mandatory $2196 over the MSRP of unwanted options on the car I agreed to purchase. They stated if I don't purchase the options, they won't sell the car to me and that they are “standard” (read: mandatory) for every car they sell. Those additional fees are not negotiable and you can’t opt out of them. They did this to me after they made me wait almost 6 months betting on the fact that I would not back out of the purchase and I would fall for their predatory sales tactics. Mind you, the original agreement was to purchase $2500 worth of accessories from them for my new Odyssey - I was happy to pay for extra stuff, just not the things they were forcing on me. Talk about penny wise, pound foolish. Beware of Jenny G. (sales person) who will make promises she can’t keep, tell you a handful of stories only to come up with excuses only to exert their predatory sales tactics. Beware of Patricia (sales manager) who won't listen and will talk over you. You have to question the ethics of a place where the managers are out to exploit the customers counting on the fact that the customers will capitulate to their predatory price gouging. Unless you like hassles, I guarantee you you're going to regret shopping here, and that comes from a returning customer whose entire family was buying cars from for years. And if you end up in the same spot as me, be sure to voice your complaint to Honda Motor Corporation to tell them how this dealership taints their brand and steers customers to other brands. As to the glowing reviews from others - luckily for them the service reviews are mixed with sales reviews so that’s how they ended up with almost 3K reviews, most of them highly helping them drown out the other bad shopping experiences from the reviews. More
by Piotr F
Employees Worked With
Jenny, Patricia
August 18, 2022
We've been longtime customers for both new cars and service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. service. Service department is now a disaster -- total turnover in staff, little attention from customer service tech. Dropped car off for an 8 a.m. appointment, started calling to check on status at 2 p.m. Never got a call back. Finally called again at 4:30 only to find that due to a "computer problem" noting had been done. GRRRRRR. Will not be going back. More
by hmo60068
Employees Worked With
New employee who clearly was untrained
