AutoNation Honda Renton

I recently purchased a 2019 Mini Cooper Plug-In Hybrid from this dealership, AutoNation Honda of Renton, along with a supposed guarantee and a three-year extended warranty. Within weeks of the purchase, t from this dealership, AutoNation Honda of Renton, along with a supposed guarantee and a three-year extended warranty. Within weeks of the purchase, the vehicle developed a serious issue—it will not charge. I scheduled a service appointment online, only to have it rejected on the basis that no qualified technician was available on Saturdays to service hybrid vehicles. As a result, I was forced to take time off work to bring the car in on a weekday. Upon arrival, I provided a diagnostic report to assist, yet the assigned technician, Matthew Lopez, conducted his own evaluation and ultimately admitted he was not qualified to work on the vehicle. When I reminded him that the car was recently purchased and covered under warranty, he appeared unaware of this and stated he would “do what he needs to do,” even suggesting he might personally take the vehicle to a Mini dealership. After leaving my car in their possession for days without any communication, I reached out for an update—only to be told that I would need to retrieve the vehicle and take it to another dealership myself. This is completely unacceptable. I was explicitly told at the time of purchase that any warranty-covered repairs would be handled at this dealership. That representation now appears to have been misleading, if not outright false, and made solely to secure the sale. To make matters worse, I still have not received my license plates, despite multiple inquiries. This experience has been marked by a complete lack of professionalism, accountability, and basic competence. If you are seeking knowledgeable staff and reliable service, I strongly advise you to look elsewhere. More

Easy to do business with. The “no dicker sticker” helped. Good deal on the Sienna I bought! The “no dicker sticker” helped. Good deal on the Sienna I bought! More

Reason for me to give 2star rating is due to our experience in finance department (Mr Tin Vo)I have difficulties understanding him due to his heavy accent.During our signing I was hoping for him for experience in finance department (Mr Tin Vo)I have difficulties understanding him due to his heavy accent.During our signing I was hoping for him for a brief explanation on what we’re signing instead he just let it lay down in the table and point where to sign.I requested a paper copy of the documents but he printed out incomplete documents.I also found out that I have the wrong email and phone number on the application forms.I have to go back and have them fix the problem.I requested a copy to be sent to my correct email to I can download the forms but until now I haven’t received it.Mr Tin Vo needs to improve his customer service More

Easy to work with. Straight forward pricing. None of the usual dealership bull. I will let my friends know. Straight forward pricing. None of the usual dealership bull. I will let my friends know. More

We especially appreciated the large and roomy indoor showroom with its large supply of vehicles. Also, all personnel that we interacted with were smiling and friendly. showroom with its large supply of vehicles. Also, all personnel that we interacted with were smiling and friendly. More

Absolutely best experience working with Adi and Srey. They were straightforward in working the numbers with my - no sales tactic, no time wasting. For an informed buyer like me, i'd rather have straightf They were straightforward in working the numbers with my - no sales tactic, no time wasting. For an informed buyer like me, i'd rather have straightforward negotiations than try sly tactics (experienced in other dealers). Would strongly recommend !! More

Excellent and exceptional service from the started to finish. We felt comfortable and all of our doubts were answered cleanly finish. We felt comfortable and all of our doubts were answered cleanly More

I took my car in to have the breaks checked and while I was there decided to have much more work done. I initially planned to wait onsite but Luis offered an Uber to take me home and then bring me back wh was there decided to have much more work done. I initially planned to wait onsite but Luis offered an Uber to take me home and then bring me back when the work was done. This worked out great since the work took ~ 8 hours. I had an oil change but the oil change tracker was not changed to 100% and still shows 40%. I also asked to have a taillight replaced 2 times because it was out and this was not done. I appreciate I was able to have more work done than planned but wish the taillight would have been done. More

I've been completely satisfied with the service, and especially with the with the service advisors. During my recent visit, the advisor provided cost saving advice even though I hadn't asked for it. A especially with the with the service advisors. During my recent visit, the advisor provided cost saving advice even though I hadn't asked for it. A refreshing change from "up selling" experiences I've had at other dealerships. More

I've had my car serviced in here, getting an appointment was so easy, you can call or do it online. Their knowledge of my car is extensive, and they take pictures and video of your car during the actual ser was so easy, you can call or do it online. Their knowledge of my car is extensive, and they take pictures and video of your car during the actual service so you can still see it even you are away or you are at their relaxing waiting area.the service was fast and professional, and everyone was friendly. Highly recommend More