AutoNation Honda Renton

I sold my car to Honda Automation after no longer needing it for business, and what should've been a simple transaction turned into a frustrating ordeal. I had to make three separate trips back to th needing it for business, and what should've been a simple transaction turned into a frustrating ordeal. I had to make three separate trips back to the dealership to redo paperwork, each one costing me an hour of round-trip travel from my house. Some of those earlier visits were needed just so they could get the correct payoff amount from my lender. On the third visit, I was called in by Tom to re-sign the odometer disclosure. During that visit, it came out that a detail had been missed and the entire process needed to be restarted. I was frustrated but tried to stay understanding — mistakes happen. What I couldn't accept was what came next: the dealership tried to ask me for additional funds to cover a shortfall caused entirely by their own paperwork error. I asked to speak with manager Kirk to sort it out, since this was clearly their mistake, not mine. He refused to make it right and said it wasn't in his power to cover the difference. What made it even more frustrating was that another representative assisting me actually offered to cover the gap out of his own pocket rather than see me shortchanged — but the dealership itself refused to take any responsibility for its own error. I appreciated that rep's effort to make things right on a personal level, but a dealership shouldn't need an employee to volunteer his own money to fix a mistake it caused. Three unnecessary trips, hours of wasted time, and then being asked to pay for their error is not the experience I expected. I can't recommend doing business here based on how this was More

I had the best buying experience with Nhat! ! He was attentive, friendly and knowledgeable. His colleague Jeff was just as amazing. Although someone in finance called out that day, another perso ! He was attentive, friendly and knowledgeable. His colleague Jeff was just as amazing. Although someone in finance called out that day, another person was in labor which left one finance rep who was in training and the other rep spread pretty thin and took longer than it should have it was Nhat and Jeff who made my vehicle purchase a class act event! I also brought my car back a few days later with concerns and Molina my service advisor was fantastic. While I can’t speak for everyone’s experience I can tell you mine was A++++, top notch, and trust me as someone in their 50s who has purchased plenty of cars in their lifetime I did lots of research and test drove quite a few cars from Olympia all the way to Everett and everywhere between. My 2nd visit back to autonation for the same vehicle sealed the deal and I am beyond happy with my decision, my purchase and the exceptional service from Nhat and Jeff. Wishing everyone a wonderful car buying experience, just ask for Nhat ✔️⭐️ More

It was easy to make an appointment. Their reccomendations were spot on. My service advisory Matthew was extremly nice and helpful. Overall a great expierence. Their reccomendations were spot on. My service advisory Matthew was extremly nice and helpful. Overall a great expierence. More

Best experience at the Renton location; Justin and Matthew were outstanding. Very helpful and understanding. Matthew were outstanding. Very helpful and understanding. More

Best sales rep we’ve ever worked with. He honestly went the extra mile to work with us within our budget. He honestly went the extra mile to work with us within our budget. More

I told them what I needed before I was coming down. They made it happen. Gave me very fair price for my car, over $6k more than carvana and carmax. Got my payments where I needed them they were not They made it happen. Gave me very fair price for my car, over $6k more than carvana and carmax. Got my payments where I needed them they were not judgy at all knowing my price and payment restriction, did NOT try to upsell me! Very pleasant experience. I will be back! More

Matthew Lopez is the Service Advisor, I see everytime when I bring my vehicle in for service. Matthew provides excellent customer service from start to finish. when I bring my vehicle in for service. Matthew provides excellent customer service from start to finish. More

Have you heard about 2% charges being applied by Honda dealers to customers on services? Yes, it’s true at AutoNation Honda Renton. There is no mention anywhere on their website about a 2% credit card dealers to customers on services? Yes, it’s true at AutoNation Honda Renton. There is no mention anywhere on their website about a 2% credit card processing fee. However, after my regular car service, at the time of delivery/payment, I was asked to pay an additional 2% charge for using a credit card. This kind of last-minute fee is not acceptable. If such charges exist, they should be clearly disclosed upfront instead of surprising customers at checkout. I haven’t seen this practice at other Honda dealerships. This experience felt misleading and disappointing. I hope they improve transparency and communicate all charges clearly in advance. It’s’ nothing wrong with the employee who worked for service. More

Two weeks ago, we purchased a 2026 CR-V LX from Renton Honda. From the moment we walked up to the building, we were well taken care of. Everyone was very polite and friendly. The whole experience is di Honda. From the moment we walked up to the building, we were well taken care of. Everyone was very polite and friendly. The whole experience is different than it used to be and so much less stressful. The finance gal mentioned that she would like to see all the paperwork be move to online, and I think that would help speed the process of buying a car up. This is not our first vehicle purchased from Renton Honda and each time, we have been happy with the service. More

Easy to do business with. The “no dicker sticker” helped. Good deal on the Sienna I bought! The “no dicker sticker” helped. Good deal on the Sienna I bought! More