AutoNation Honda Renton

We Got Off to a Bad Start but Finished with a Happy Ending My wife and I initially went in, on a whim, to look at their used minivan (Odyssey) inventory. We were in a hurry and didn't expect to find something My wife and I initially went in, on a whim, to look at their used minivan (Odyssey) inventory. We were in a hurry and didn't expect to find something we could settle on. We did find something and started negotiations. We got down to signing paperwork and we ended up walking out over a misunderstanding. That was incredibly frustrating, but thank goodness the story doesn't end there. Several days later I got a phone call from the General Sales manager. He offered to make things right and from that point forward the process was perfect. We worked directly with him and he found us the perfect vehicle. He went out of his way to make sure we were completely satisfied with the transaction. The negotiations were a breeze and overall we had a very pleasant experience. The true test of a quality organization is how they handle their failures. If you have had a bad experience with these folks, please call their customer service line and/or provide feedback in some manner. These guys really want you to have a good experience and, for me, they delivered in a big way. More

Great buying experience My parents have been working with Brian Reder for more than 15yrs. I’ve taken several friends to Renton Honda to look at cars. It’s the only place I My parents have been working with Brian Reder for more than 15yrs. I’ve taken several friends to Renton Honda to look at cars. It’s the only place I know we don’t need to worry about the price of the car. My boyfriend works for a bank, the banks employee plan wasn’t as good as the auto loan from Renton Honda. My boyfriend is now leasing his first new car from Renton Honda. Wil Sandoval helped us complete all of the paperwork. We were the last customers in the store on a Saturday and he stayed late to make sure all our questions were answered. My brother’s best friend works for another Honda dealership and quoted my brother a much higher payment plan than the plan at Renton Honda, so my brother bought his car from Brian. Brian recommended a great payment plan and my brother credit has now improved because of it. James Salinas sat down and explained my options for buying a new car or leasing a car. James is very friendly, patient and made sure I didn’t feel any pressure to make a decision. I know when I’m ready for a new Honda I’m coming back to Brian and James. More

At least they fix their mistakes The salesman went back on our negotiated price, a manager called me a liar, and another manager says he's sorry but he had nothing to do with it! All The salesman went back on our negotiated price, a manager called me a liar, and another manager says he's sorry but he had nothing to do with it! All over a car that I test drove and agreed to buy even though the power steering fluid was low which turned out to be a bad power steering pump. I did finally purchase the car after the general manager got involved and got it for a price that I am happy with. I appreciate the effort that he took to help me. More

Great Customer Experience It was a great experience for me as I came to Renton Honda just to have a look at the used cars before I take a final decision. The service and the ca It was a great experience for me as I came to Renton Honda just to have a look at the used cars before I take a final decision. The service and the care was so good that I decided this is the place I want to get my Car. Paolo Lumauig was fantastic in first understanding my needs and then showing around the options. He is highly professional and a great person to do business with. Wil who handled the finance was also of great help. Overall it was a wonderful experience and I would recommend this place to my friends and family. More

Great buying experience The showroom is huge and it has a large selection of cars to look at indoors, out of the weather. The salesman, Qui Lam, was extremely helpful, know The showroom is huge and it has a large selection of cars to look at indoors, out of the weather. The salesman, Qui Lam, was extremely helpful, knowledgeable, courteous and patient. He answered all my questions and never rushed me to make a decision to purchase. Qui was extremely helpful locating the car I was interested in. I found Qui to be very attentive and comfortable to work with. If I was looking to buy another car, I would definitely give Qui Lam a call first. I would highly recommend Qui Lam to anyone looking to buy a vehicle. More

Great Customer Service & Knowledgable I live in AZ & found the car I had been searching for at Renton Honda. I was a bit apprehensive purchasing a vehicle that I had only viewed online. Re I live in AZ & found the car I had been searching for at Renton Honda. I was a bit apprehensive purchasing a vehicle that I had only viewed online. Renton Honda's association with USAA & the communications with sales manager Brian Reder quickly put me at ease. When I arrive at the dealership to close the deal, I was very impressed with not only the facility, but the way the car I purchased was initially presented to me. Kevin Nghiem went over all the features. I was impressed with his knowledge of a brand they didn't specialize in selling. Josh Graham was equally very friendly during the paperwork process. The staff at Renton Honda is very impressive & made my internet buying experience a pleasure. I am very happy with my purchase & highly recommended Renton Honda. Thanks to the entire staff. More

Fantastic Customer Service I was referred by my aunt Rita to go see Steve D'Ortona. From the moment I walked in to the moment I left he took great care of me and listened to wha I was referred by my aunt Rita to go see Steve D'Ortona. From the moment I walked in to the moment I left he took great care of me and listened to what I needed. He made sure I got the price range I needed. Steve is very professional and knows what he is doing. I highly recommend doing business with him. Josh was my finance guy and he also knew that family is important and stressed how important it is to Honda of Renton. I loved that he was not pushy and added services but thorough in what I was signing. I will be sending friends and family their way for our future car needs. More

Great Experience After shopping around at three other dealerships, I landed at Renton Honda. Paolo Lumauig was very kind, patient and attentive. I appreciate the fac After shopping around at three other dealerships, I landed at Renton Honda. Paolo Lumauig was very kind, patient and attentive. I appreciate the fact that he was very straight forward and had great knowledge of the inventory and options available. After the initial paperwork and financing process, Paolo made the time to speak with me about my car and service that was available afterwards. I will also note that the new facility is absolutely amazing along with the hospitality set up of coffee and tv. You can close on your new car and catch up on the game! More

Second time around Buying a car isn't the first activity on my fun list! However, Paolo Lumauig and the rest of Renton Honda team made this experience enjoyable and thei Buying a car isn't the first activity on my fun list! However, Paolo Lumauig and the rest of Renton Honda team made this experience enjoyable and their hospitality is second to none. This is the second car we've purchased from Renton Honda and will be the first place we visit to purchase another one. Did I mention new facility is amazing and worth a look see? More

Wonderful experience & service We had come here with my granddaughter in intents of finding her, her first car and it was a success. The sales person who had helped us was Paolo and We had come here with my granddaughter in intents of finding her, her first car and it was a success. The sales person who had helped us was Paolo and he was super helpful. My granddaughter had wanted a red honda civic and wasn't so sure on what type of civic she had wanted. He had shown us the different types and took us on a test drive. In finance we were helped by Wil and he was supernal helpful and fully explained everything to us. We had purchased a honda civic ex 2014 and my granddaughter loves it! Overall we had a good experience at Renton Honda. More