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AutoNation Honda Roseville - Service Center
Roseville, CA
1,257 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,257 Reviews of AutoNation Honda Roseville - Service Center
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September 14, 2025
They don't respect the customer's time. On multiple occasions, with an appointment, I was told I'd have to wait hours for simple services or diagnostics. Recently, took my Ridgeline in to On multiple occasions, with an appointment, I was told I'd have to wait hours for simple services or diagnostics. Recently, took my Ridgeline in to confirm my Honda Sense camera was defective. This is a 10 minute diagnostic with the HDS scan tool. I was told it would cost $250 for the diagnostic and an additional $650 for the tech to attempt to recalibrate the camera to confirm the camera, has in fact, failed! $900 to tell me what an auto glass shop confirmed for free, the camera has failed. Really? If I were to spend this $900 AutoNation would then charge me another $2000 to replace/re-calibrate the failed cam! Last time I ever visit dealership for any service of consideration of a new Honda. More
by cdpar1955
Employees Worked With
Service advisor
August 15, 2025
I would like thank Conor and Everest for assisting me cheking the flat tire and fluid leak of my honda pilot. The service was superb. I’m fortunate that there’s nothing wrong with the car. cheking the flat tire and fluid leak of my honda pilot. The service was superb. I’m fortunate that there’s nothing wrong with the car. More
by GlennAustria
Employees Worked With
Conor
August 12, 2025
My name is Joseph Smith. I have a 2011 GMC Acadia. I took it in July 7, 2025 oil leak that was barely dripping so I had to repair it under my warranty car has been in there f I have a 2011 GMC Acadia. I took it in July 7, 2025 oil leak that was barely dripping so I had to repair it under my warranty car has been in there five weeks on July 24 they told me to come pick it up When I went there. Check engine light was on car was running rough They told me to leave in now. It is August 12, 2025 called getting the runaround. I had left messages for the general manager to call me back nobody returned my phone call my vehicle is still there. What is going on with it made a payment on my vehicle and don’t even have it bad business real bad. More
by josephssmith61
Employees Worked With
Service department
August 07, 2025
My case manager did great job explaining everything what needs to be done and we have decided what is more important for now. Unexpected we had more things to change on our vehicle, so we even got some dis needs to be done and we have decided what is more important for now. Unexpected we had more things to change on our vehicle, so we even got some discount. Thank you for an excellent customer service! More
by alexanna21
Employees Worked With
Joseph
July 14, 2025
WOW! If I could put a zero star I would. This place is so bad and the customer service is atrocious! I warn you do not go to this place. I tried to get my If I could put a zero star I would. This place is so bad and the customer service is atrocious! I warn you do not go to this place. I tried to get my car serviced last week and the Service Advisor Samantha was so rude and mean, I could not believe it, I was blown away and no one did anything to help, everyone just stood there as she is arguing with me about nothing. Right from the first time she came to my car she looked horribly miserable and angry and she immediately barks out that my tires all need to be replaced, I go ok. The whole vibe was very odd and her attitude was very strange, but I let it go. To make a long story short she goes you need this done and that done and this is bad etc... It came out to $1,200, I go I just need an oil change right now. She goes fine and says sign this and we will get this done in 2 hours. I go ok and left her desk area. No thank you or kindness, nothing, like get away from me and I will call you when your car is ready. I get it they were busy, but treat your customers better, work with them, show some compassion anything that you care. I call my wife and tell her whats going on and she is blown away as well. She goes did you get the print out of all the stuff that needs to be done and recommended on your SUV. I said no I did not, I forgot to get that. Every time I get my car serviced they give me something to sign with all of the breakdown and pricing for the work, she gave me nothing, but had me sign something, but I never got a copy of that. I go back to her desk and she looks even more annoyed and angry. I ask her can I get a break down and pricing of everything that is needed for my car. Here we go: With a big sigh and eye roll she goes I am very busy and don't have time now to give that to you. There are many customers in front of you and I don't have the time. I will be with you in a moment sir ok. We are going back and forth and all I want is the pricing breakdown print out. It got very odd and uncomfortable so I say I want my car back I am going to leave and go somewhere else. She goes fine and runs away from her desk to find where it is at. She finds one of the service guys who moves cars I guess and he shrugs his shoulders and gives me a blank stare, no one knows and very uncomfortable experience, very rude and mean people overtall at this dealership. I see other service advisors seeing and hearing what is all going down and some are laughing and doing nothing, no one does the right thing and help the situation. They find my car and it's parked someone no where near the service area. I finally go to her and this is the kicker, that you are very rude and she goes back to me you are rude! I did nothing wrong, nothing and I got treated like this. I hope the owners know who they are employing and how they treat customers. I have never ever been treated like this before by any dealership ever. This Samantha person needs to be fired immediately! My wife and I need new cars soon and we will never be going back here or recommend this dealership to any of our family members or friends or even for our business. Shame on you Autonation, I hope it was worth it! Train your people better, do better! Beware do not go to them, they are overpriced and just don't care! More
by COHEN_MATTHEW
Employees Worked With
Samantha R.
