AutoNation Honda Roseville - Service Center

We went in for a service appointment and was helped by Ryan. He was friendly, knowledgeable and the service was fast. Ryan. He was friendly, knowledgeable and the service was fast. More

WOW! If I could put a zero star I would. This place is so bad and the customer service is atrocious! I warn you do not go to this place. I tried to get my If I could put a zero star I would. This place is so bad and the customer service is atrocious! I warn you do not go to this place. I tried to get my car serviced last week and the Service Advisor Samantha was so rude and mean, I could not believe it, I was blown away and no one did anything to help, everyone just stood there as she is arguing with me about nothing. Right from the first time she came to my car she looked horribly miserable and angry and she immediately barks out that my tires all need to be replaced, I go ok. The whole vibe was very odd and her attitude was very strange, but I let it go. To make a long story short she goes you need this done and that done and this is bad etc... It came out to $1,200, I go I just need an oil change right now. She goes fine and says sign this and we will get this done in 2 hours. I go ok and left her desk area. No thank you or kindness, nothing, like get away from me and I will call you when your car is ready. I get it they were busy, but treat your customers better, work with them, show some compassion anything that you care. I call my wife and tell her whats going on and she is blown away as well. She goes did you get the print out of all the stuff that needs to be done and recommended on your SUV. I said no I did not, I forgot to get that. Every time I get my car serviced they give me something to sign with all of the breakdown and pricing for the work, she gave me nothing, but had me sign something, but I never got a copy of that. I go back to her desk and she looks even more annoyed and angry. I ask her can I get a break down and pricing of everything that is needed for my car. Here we go: With a big sigh and eye roll she goes I am very busy and don't have time now to give that to you. There are many customers in front of you and I don't have the time. I will be with you in a moment sir ok. We are going back and forth and all I want is the pricing breakdown print out. It got very odd and uncomfortable so I say I want my car back I am going to leave and go somewhere else. She goes fine and runs away from her desk to find where it is at. She finds one of the service guys who moves cars I guess and he shrugs his shoulders and gives me a blank stare, no one knows and very uncomfortable experience, very rude and mean people overtall at this dealership. I see other service advisors seeing and hearing what is all going down and some are laughing and doing nothing, no one does the right thing and help the situation. They find my car and it's parked someone no where near the service area. I finally go to her and this is the kicker, that you are very rude and she goes back to me you are rude! I did nothing wrong, nothing and I got treated like this. I hope the owners know who they are employing and how they treat customers. I have never ever been treated like this before by any dealership ever. This Samantha person needs to be fired immediately! My wife and I need new cars soon and we will never be going back here or recommend this dealership to any of our family members or friends or even for our business. Shame on you Autonation, I hope it was worth it! Train your people better, do better! Beware do not go to them, they are overpriced and just don't care! More