AutoNation Honda Thornton Road

Love getting my car serviced here at AutoNation. The service advisors are always attentive and provide great customer service. My service advisor is Daniel Cauthorn and he is EXCELLENT in communicat The service advisors are always attentive and provide great customer service. My service advisor is Daniel Cauthorn and he is EXCELLENT in communicating what is needed. No matter how late or tired, he is always happy, personable and courteous. Also I LOVE the updated lounge. I am able to work and wait for my car. It was very easy to get an appt, i just email the service line. You all did great work on my car and I intend to come back again. More

CAUTION! !!!! They scammed my young son and me! If I could’ve given zero stars, I would have! Buying a car from AutoNation was the worst experience! This !!!! They scammed my young son and me! If I could’ve given zero stars, I would have! Buying a car from AutoNation was the worst experience! This was the first time that I’ve ever bought a used car and being a woman, they knew I was a little naïve and didn’t know much about cars. We bought a used car from them that needed some minor repairs. We paid for the car that day and made a second trip, from Alabama, to pick up the vehicle to allow them time to fix the car. They couldn’t even reassemble the front bumper correctly and refused to fix it. They knew the car was already bought and paid for, so they didn’t care. I argued that we needed to be refunded for having to take the car to repair shop to have the front bumper properly placed. They agreed to send me a check for the repair. I never received the check. We paid $599 for the windows to be tinted. Upon arrival, I questioned why the windows weren’t tinted and they reassured me that it was a very light tent that was hardly noticeable. After we got back home, I had a professional look at the car tint and they confirmed that the windows were not tinted. We also paid extra to have the car tag sent directly to us via mail. They bragged about the hassle free service that they offer of not having to go to the DMV. A few days before his temporary tag was to expire, we got a letter from the DMV stating that we needed to bring the car to the DMV to have it officially registered. I would avoid doing business with them AT ALL COST! I am contacting their corporate office to make an official complaint! More

The service was good. The only complaint was that when I left the dealership and less than a mile down the road, the low tire pressure light came on. I had to take my ca The only complaint was that when I left the dealership and less than a mile down the road, the low tire pressure light came on. I had to take my car to Discount Tire to have the air pressure checked. More

I have been a customer since 2021 and this experience has convinced me to take my business elsewhere. My concern was never the $8.75 shop fee itself. My concern was that the fee was not disclosed before t convinced me to take my business elsewhere. My concern was never the $8.75 shop fee itself. My concern was that the fee was not disclosed before the service was performed. When I noticed it and asked about it, I was told that the fee had always been charged and that I had paid it before without complaint. The fact that I may not have noticed it in the past does not change my concern that it was not discussed upfront. What disappointed me most was how the issue was handled. As a long-time customer, I felt my concern was dismissed rather than addressed. Instead of making an effort to resolve an $8.75 issue and retain a loyal customer, the dealership chose to stand by the charge and offered no meaningful resolution. For a dealership that promotes upfront pricing, I expected better communication, professionalism, and customer service. Unfortunately, this experience has led me to take my vehicle elsewhere for future service. Note: If they advertise: “Upfront Service Pricing — All estimates are upfront, so the price we quote is the price you pay. Guaranteed.” Based on this experience, I feel the dealership did not live up to its advertised commitment to upfront pricing. More

The team at AutoNation Lithia Springs, GA were attentive and efficient. Ram was informative and educated me on the process. Thanks for your help! and efficient. Ram was informative and educated me on the process. Thanks for your help! More

I had the most amazing experience at AutoNation Honda, I arrived 20 minutes before my appointment time and was greeted immediately with the most pleasant positive person, I don’t remember her name. Then Mrs arrived 20 minutes before my appointment time and was greeted immediately with the most pleasant positive person, I don’t remember her name. Then Mrs Paula came to greet me, her energy was fantastic and fabulous. I did shopped around before making an appointment with her, she was the only person that followed up with me immediately and answered all my questions instead of telling me I just needed to come into the dealership to see what kind of deals they offered. I was impressed with her customer service, I felt very supported and comfortable with Mrs Paula, she said I’m going to take care of you and she did!!!!!!! She even helped me get a better interest rate than with my credit union. I strongly recommend if you are looking for a Honda please contact Mrs Paula. She showed me what car I could start with and she let me build on that with no pressure at all. This is my second Honda CRV, when she brought the first car out she parked a couple spaces down from my 2012 CRV. I let her know that I was looking for something similar, she asked was I looking to trade it in, I replied no Ma’am. Then she replied okay, she said we here at Honda appreciates your loyalty and we love to give you $500.00 off your purchase. I was not expecting that, but it happened. She also recommended a car insurance broker that saved me money and got me full coverage immediately. I strongly recommend you go see Mrs Paula if you are looking for a Honda. More

​The sales and finance process at AutoNation Honda Thornton Road was great. I bought a 2021 Dodge Durango on Memorial Day and had no issues on the front end. Once the ink dried, however, the customer Thornton Road was great. I bought a 2021 Dodge Durango on Memorial Day and had no issues on the front end. Once the ink dried, however, the customer service completely disappeared. ​The very next day, the driver's side DRL went out. This is a known, expensive repair, but it is explicitly covered under the limited warranty I received at purchase. Since I live an hour and a half away, I asked to have the part ordered so I could make a single trip to get it swapped out. ​Instead, I was told my only options were to either pay half the cost at a local Dodge dealership (for a fully covered warranty issue) or drive 3 hours round-trip to drop it off and take whatever small loaner they had. With a family of six, a compact sedan loaner is completely useless, and multiple long trips for a covered warranty repair is unacceptable. I offered a very reasonable compromise: AutoNation pays for a diagnostic scan at my local Dodge dealer, orders the part, and I drive up once to have it installed. ​Their response? Absolute radio silence. ​I have left 3 voicemails for the Service Manager. I have sent 2 texts to the Service Manager. I sent a detailed email directly to the General Manager on Saturday laying out reasonable solutions and asking for a reply by Tuesday. ​It has been ignored. They are actively avoiding covering a warranty repair on a vehicle they just sold me. If you buy a car here, do not expect them to honor their warranties or even have the basic professional courtesy to return a phone call once they have your money. Avoid the service department at all costs. More

After driving our 2015 Honda CR-V for 11 years we traded it in on a 2026 Honda Passport. Our salesperson, Isaiah Rogers was incredible. He went above and beyond to find us the car we wanted and helped us s it in on a 2026 Honda Passport. Our salesperson, Isaiah Rogers was incredible. He went above and beyond to find us the car we wanted and helped us secure a deal that we were happy with. After shopping at 5 or 6 other dealerships (across sever brands) Isaiah really stood out as a true professional. We are retirees and he treated us as if we were his parents which is priceless! More

Management and sale person easy to work with work with me to buy the vech that I wanted and a price I was comfortable and left me feeling that I got a good deal. to buy the vech that I wanted and a price I was comfortable and left me feeling that I got a good deal. More

Ed Hines was my salesman. He was great and the whole thing was smooth, easy, and took about an hour. Great experience all the way around! He was great and the whole thing was smooth, easy, and took about an hour. Great experience all the way around! More