Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
456 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
456 Reviews of AutoNation Honda Thornton Road - Service Center
Sort by
August 18, 2022
Not only did it take two hours for this oil change, but a couple weeks later the bottom literally fell out from under my vehicle while I was on the interstate. I had to pull over and tape it up. The mechanic couple weeks later the bottom literally fell out from under my vehicle while I was on the interstate. I had to pull over and tape it up. The mechanic said whoever did the oil change didnt put all the screws back in and that's why the covering fell off. Cost me 127 dollars to get a new part and get it fixed. So thanks for nothing. I won't be back. More
by Leyarboro
Employees Worked With
Landon, Brayan
August 17, 2022
Very professional and accommodating to customer’s needs and concerns. Very helpful in making sure vehicle is up to date with all maintenance services. and concerns. Very helpful in making sure vehicle is up to date with all maintenance services. More
by Jonas
Employees Worked With
Ramneet Garcha
August 07, 2022
I was surprised to find out they wouldn't estimate how long it would take to do the recall repairs. I had to drop off my vehicle without knowing how long to expect them to have it. They said a service man long it would take to do the recall repairs. I had to drop off my vehicle without knowing how long to expect them to have it. They said a service manager would go over that when I left the vehicle, however my appointment was at 7 a.m. and there were not any service managers there that early. The letter I received from the State of Georgia DDS said they were responsible for providing a courtesy vehicle while they were doing the recall repairs, they refused to do so stating they no longer provided courtesy vehicles since the onset of Covid, however I feel this is the dealerships choice as I see courtesy vehicles from other dealerships all the time, so I was forced to pay out of my pocket for cab fair and had to rely on others for travel while the recall repairs were being completed More
by DKC
Employees Worked With
Ramnet Garcha
August 04, 2022
I only come here to get my service done. I literally drive past 2 other Honda dealerships that are closer to my home and less traffic hassle to get to but I know it’s beyond worth the extra I literally drive past 2 other Honda dealerships that are closer to my home and less traffic hassle to get to but I know it’s beyond worth the extra drive time to come to AutoNation Honda in Lithia Springs because I only get top notch service here that no other place has ever given me. I feel appreciated as a customer and they are very clean here too . my service advisor - Darrin Story - Is the one to go to he’s only one I will make my future scheduled service needs with he’s a hard worker and even when he’s workin non stop in the mid of a slam rush day he still doesn’t let a busy day get in the way of a good attitude. He’s very kind and professional and attentive and full of Patience to answer all and any questions you have it’s amazing and we need more guys that like in any customer service relations. I always have a positive story to tell friends and family when I leave AutoNation Honda because Darrin Story made it one ! More
by littlelo.1210
Employees Worked With
Darrin Story
