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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
456 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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456 Reviews of AutoNation Honda Thornton Road - Service Center
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August 18, 2021
I took my car in for an oil change didnt take more than an hour and a half and also the service employee was very polite and friendly thank you! an hour and a half and also the service employee was very polite and friendly thank you! More
by Andres Medina
Employees Worked With
Danny Guernsey, Tresilyn Gordon
August 09, 2021
I took my Honda Crv in because when applying brakes I felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would ro felt pulsating in the brake pedal. Within the last 12 months, I had my brakes, an alignment and some part for the boot. I am thinking why would rotor need to be turned so soon. The took my car back and about two hours later my car was done. I asked was it the rotors? He said yes they had to be turned. I was charged nothing. So, I am thinking it was warranty issue or they did something wrong during my last visit. I do have a complaint about the Ladies' restroom. The Ladies' restroom needs some updating. The stall door have no hooks to hang a purse or coat from. Some doors do not latch or it is not operational. But the restroom was clean. More
by KS
Employees Worked With
Dont Remember
August 06, 2021
This was a better visit then in the past. I was able to get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will No get in wait for my car and get out in a reasonable amount of time. I did have a wheel stem CAP missing from my tire when I left. I hope that will Not cost me when I return and as for it to be replaced. More
by Cina
Employees Worked With
Torrence Moore
August 04, 2021
Had my car in for an oil change and to repair 2 recall issues. Horrible service. Had walked outside after 3 hours, saw my car was ready, went back inside to wait on Jose to notify me. Waited at least a issues. Horrible service. Had walked outside after 3 hours, saw my car was ready, went back inside to wait on Jose to notify me. Waited at least another 30 minutes, walked out and inquired about my car being ready. He said he didn't have the paperwork (rudely). I went back inside and waited another 30 minutes when he finally came and got me. I spent a total of 4-1/2 hours there and that was with an appointment scheduled. More
by syarbrough
Employees Worked With
Jose Revuelta
August 01, 2021
If you have to use a dealership, this one is fine. The wait was over twice what I expected and 35 minutes over their estimated time and an oil change cost over 20.00 more than I pay somewhere else. I wen wait was over twice what I expected and 35 minutes over their estimated time and an oil change cost over 20.00 more than I pay somewhere else. I went there for a recall so I had no other options. More
by pjrichardson13
Employees Worked With
Terrance
