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AutoNation Honda Thornton Road - Service Center
Lithia Springs, GA
451 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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451 Reviews of AutoNation Honda Thornton Road - Service Center
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September 04, 2023
Good: They had me in and getting info quickly. Comfortable lounge. Bad: Estimated it would take 2 hours, it took 4 plus. Contact told me the part that needed replacement is under the engine a Comfortable lounge. Bad: Estimated it would take 2 hours, it took 4 plus. Contact told me the part that needed replacement is under the engine and I can see it plainly right on top and in front. Hmmm. Outrageous quote for repairing/replacing mysteriously floating part. Somehow my debit card was over charged $300.00+, Card company said it was their mistake. Hmm. More
by curmudgeon
Employees Worked With
unknown
September 01, 2023
Ashley was my advisor. She was excellent. Service at Honda Thornton Road is the best!! Ashley addressed all of my questions very professionally. She was excellent. Service at Honda Thornton Road is the best!! Ashley addressed all of my questions very professionally. More
by wallace7717
Employees Worked With
Ashley
August 28, 2023
Erika is the best! She provided great, professional, and personal customer service. Getting my car serviced was not overwhelming because she was extremely knowledgeable She provided great, professional, and personal customer service. Getting my car serviced was not overwhelming because she was extremely knowledgeable and thorough. . More
by Customer
Employees Worked With
Erika
August 18, 2023
Service folks are very helpful & responsive. Work is reliable. Cost is average. Easy & quick to schedule service. Long time service @ this dealership. Work is reliable. Cost is average. Easy & quick to schedule service. Long time service @ this dealership. More
by Cdrlillard
Employees Worked With
Ram
August 17, 2023
Do not do business here. 2018 Honda Civic A/C went out. Brought it in to be fixed under an extended warranty from Honda. Called and left messages to check the status of the r 2018 Honda Civic A/C went out. Brought it in to be fixed under an extended warranty from Honda. Called and left messages to check the status of the repair and never was contacted. Called all the numbers on the menu and finally got the parts person who told me she didn't want me calling her all day to get a status of my vehicle. Had to call Corporate Honda Customer Service for a person and they couldn't get anyone on the phone at AutoNation Honda. Ended up picking the vehicle up after 2 days with no update to take to another Honda Service center. More
by cahend4593
Employees Worked With
N/A
August 16, 2023
They took good care of my car. The reps are friendly and address my concerns in a professional manner. I appreciated when they offer coffee and tea. The reps are friendly and address my concerns in a professional manner. I appreciated when they offer coffee and tea. More
by Msdjacques
Employees Worked With
Jennifer
August 16, 2023
My recent visit yo autonation Honda Thornton Road was nothing less than exceptional. I worked with Erika and service manager Trey and they provided excellent care to my care. The customer service was spe nothing less than exceptional. I worked with Erika and service manager Trey and they provided excellent care to my care. The customer service was spectacular. I highly recommend AutoNation Honda Thornton for car maintenance and service. More
by Raven
Employees Worked With
Erika, Trey
