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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.3
450 Reviews

450 Reviews of AutoNation Honda Thornton Road - Service Center

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September 01, 2023

Ashley was my advisor. She was excellent. Service at Honda Thornton Road is the best!! Ashley addressed all of my questions very professionally. More

by wallace7717
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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August 28, 2023

Erika is the best! She provided great, professional, and personal customer service. Getting my car serviced was not overwhelming because she was extremely knowledgeable More

by Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika
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August 24, 2023

Salesman tried to buy my car while waiting two and half hours for oil change. More

by Imantis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Erika Blue
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Aug 29, 2023 -

AutoNation Honda Thornton Road responded

Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (770) 674-6078. We'd appreciate the chance to make your experience a positive one.

August 18, 2023

Service folks are very helpful & responsive. Work is reliable. Cost is average. Easy & quick to schedule service. Long time service @ this dealership. More

by Cdrlillard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
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August 17, 2023

Do not do business here. 2018 Honda Civic A/C went out. Brought it in to be fixed under an extended warranty from Honda. Called and left messages to check the status of the r More

by cahend4593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 23, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 16, 2023

My recent visit yo autonation Honda Thornton Road was nothing less than exceptional. I worked with Erika and service manager Trey and they provided excellent care to my care. The customer service was spe More

by Raven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika, Trey
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August 16, 2023

They took good care of my car. The reps are friendly and address my concerns in a professional manner. I appreciated when they offer coffee and tea. More

by Msdjacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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August 15, 2023

Excellent customers services, didn't have to wait long time, very well explained the work done to the car. More

by hinestroza.nixia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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August 15, 2023

Erica did a great job servicing me. However the wait time is ridiculous every time. Thank you Erica for the service More

by Beansimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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August 14, 2023

Everyone at this dealership are professional and to the point. The only concern I've is the 2+ hour wait time for an oil change. More

by msjoycebh947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are all proficient in assisting me
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