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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.3
453 Reviews

453 Reviews of AutoNation Honda Thornton Road - Service Center

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August 15, 2023

Excellent customers services, didn't have to wait long time, very well explained the work done to the car. More

by hinestroza.nixia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
August 15, 2023

Erica did a great job servicing me. However the wait time is ridiculous every time. Thank you Erica for the service More

by Beansimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
August 14, 2023

Everyone at this dealership are professional and to the point. The only concern I've is the 2+ hour wait time for an oil change. More

by msjoycebh947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are all proficient in assisting me
August 14, 2023

Do a great job on my vehicle for service at this location. I always know what need to been down immediately and can get it done at that appointment or wait. More

by Vie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
August 08, 2023

The service was good. I was informed of any/all concerns prior to and at checkout. More

by Selma Calloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika- not sure of her last name.
August 03, 2023

Service dept. did not get an answer on the phone after multiple attempts to check on my vehicle and I tried the new appt option. More

by Spdgt78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramneet
Aug 07, 2023 -

AutoNation Honda Thornton Road responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 21, 2023

Have used this dealership for over 8 years and always good service given to me. More

by tjenkins0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
Jul 28, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

July 19, 2023

My service experience with Erika Blue was outstanding. Erika is heads and shoulders above any of the previous service advisors I have done business with in the past. Erika is professional, friendly, knowl More

by R Fisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Blue
Jul 27, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for your kind review; we are happy to pass along your comments to Erika here at AutoNation Honda Thornton Road! Drive safe, and we'll see you on the road.

July 18, 2023

The service person was very nice, wonderful. The next day after picking up my car an error message popped up on the dash display. "Fuel Cap", I had never seen this before. Of course I checked More

by lonchaney540
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
New lady very nice
Jul 26, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (770) 674-6078 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

July 17, 2023

Very satisfied with recent service appointment. Super easy to make online appointments. Erika Blue was great to work with and handled my check in and exit quickly. Very personable and professional More

by SA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Blue
Jul 27, 2023 -

AutoNation Honda Thornton Road responded

Hi, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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