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AutoNation Honda Thornton Road - Service Center

Lithia Springs, GA

4.3
456 Reviews

456 Reviews of AutoNation Honda Thornton Road - Service Center

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August 17, 2023

Do not do business here. 2018 Honda Civic A/C went out. Brought it in to be fixed under an extended warranty from Honda. Called and left messages to check the status of the r More

by cahend4593
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
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Aug 23, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

August 16, 2023

They took good care of my car. The reps are friendly and address my concerns in a professional manner. I appreciated when they offer coffee and tea. More

by Msdjacques
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer
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August 16, 2023

My recent visit yo autonation Honda Thornton Road was nothing less than exceptional. I worked with Erika and service manager Trey and they provided excellent care to my care. The customer service was spe More

by Raven
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika, Trey
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August 15, 2023

Erica did a great job servicing me. However the wait time is ridiculous every time. Thank you Erica for the service More

by Beansimone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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August 15, 2023

Excellent customers services, didn't have to wait long time, very well explained the work done to the car. More

by hinestroza.nixia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph
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August 14, 2023

Everyone at this dealership are professional and to the point. The only concern I've is the 2+ hour wait time for an oil change. More

by msjoycebh947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
They are all proficient in assisting me
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August 14, 2023

Do a great job on my vehicle for service at this location. I always know what need to been down immediately and can get it done at that appointment or wait. More

by Vie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erica
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August 08, 2023

The service was good. I was informed of any/all concerns prior to and at checkout. More

by Selma Calloway
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika- not sure of her last name.
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August 03, 2023

Service dept. did not get an answer on the phone after multiple attempts to check on my vehicle and I tried the new appt option. More

by Spdgt78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramneet
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Aug 07, 2023 -

AutoNation Honda Thornton Road responded

Hello, thank you for taking the time to leave us feedback. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (770) 674-6078 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.

July 21, 2023

Have used this dealership for over 8 years and always good service given to me. More

by tjenkins0110
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ram
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Jul 28, 2023 -

AutoNation Honda Thornton Road responded

Hi, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

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