AutoNation Honda Tucson Auto Mall

Honda Dealership AutoNation Service Department just tried to up sale me on my car service for an estimate range between $3,000.00 to over $5,000.00. My steering wheel last Friday suddenly moved to the 1:00 to up sale me on my car service for an estimate range between $3,000.00 to over $5,000.00. My steering wheel last Friday suddenly moved to the 1:00 o’clock position to be able to drive the car straight. When I moved the steering wheel at 12:00 o’clock the car leaned to the left. I am retired and rarely drive to put milage on my car as I did when I was working. I took the car in for service on Saturday and waited several hours before my service rep came up to me with supposedly bad news. He told me they must completely change out the rear subframe assembly with a part price of over $1,800.00. He said the frame was bent and needed to be straightened out with a total price estimate including labor of at least $3,000.00. He said my car needed a major realignment. I explained to him that there were no accidents, hitting pot hole or running up on a curb. So, I did not know what caused this major repair. Read on as it only gets better. Continuing, once the rear was fixed, they would move to the front to see what is causing the misalignment on my front tires. He explained that you cannot evaluate repair cost or do an alignment until the rear is completely fixed and straightened. So, the estimated range for they front was anywhere from $500.00 to over $2,000.00 depending on what they find. So, my service person ordered the part and requested I return on Thursday to start the repair, which would take more than one day as this service is very labor intensive. This Monday I decided to get a second opinion. I first took my vehicle to an auto body shop to check the rear of the car for any signs of rear frame damage. The was no damage found in the rear of the car. The person I talked to said that Honda was trying to up sale me. He then called and referred me to a tire and auto repair service representative, which was next door. So, I took the car over and explained the situation. I went home and waited for the service man to call me once they completed their assessment. My car only needed a 4-point front end alignment as there were no issues with the parts. This straightened out the steering wheel to the correct alignment. The autobody shop guy came over to take pictures while the car was on the lift. My auto repair guy put my car on the lift again and went around explaining what they did. There was no evidence of rear damage and all the parts were inspected and cleared of any differences. I want to let you know that it is always best to get a second opinion on auto repair costs that seem questionable and all the time when the estimate seems crazy high. Needless to say, even though my Honda has been a wonderful car, I will no longer take it to any Honda Dealership because I do not trust them. If you do your research, Honda does have complaints from customers who were scammed and upsold on needless repairs. More

Having moved from Florida earlier this year - this was our first experience with AutoNation Honda. From the moment we arrived till the moment we left the experience was excellant. John our Service Advisor our first experience with AutoNation Honda. From the moment we arrived till the moment we left the experience was excellant. John our Service Advisor was fantastic. Prior to discussing what we there - John looked up all the previous work done by Coggin Honda in Orlando. John's recommendations on what to do or not to do was very imformative and helpful. More

Timely, thorough work. Great communication. Service took less time than projected. Gregg was excellent to work with. Great communication. Service took less time than projected. Gregg was excellent to work with. More

Excellent service! My service advisor (John Brennen) was terrific. He explained everything and kept me informed on my vehile. Wait time was reasonable. Will continue t My service advisor (John Brennen) was terrific. He explained everything and kept me informed on my vehile. Wait time was reasonable. Will continue to use the dealer ship for all my upcoming maintenance! More

Excellent response time and service. Was able to get in and out very quickly. My service advisor was very professional for my visit. Was able to get in and out very quickly. My service advisor was very professional for my visit. More

I would like to rate my service advisor Corey (5 stars), but the technicians have failed twice now. Each time I have been in for service I had to return because the Technicians failed to Calibrate the tires but the technicians have failed twice now. Each time I have been in for service I had to return because the Technicians failed to Calibrate the tires. I'm sorry but gas is expensive and I had just returned home and had to return to the dealership when the maintenance light came on for tires not being Calibrated. More

When I trade the auto that I lease, this dealership should pay me back the insurance balance not used, from an insurance name residual value, that pays the difference when an accident happed and the ad should pay me back the insurance balance not used, from an insurance name residual value, that pays the difference when an accident happed and the adjuster declared total loss, between the original value and the amount. That the adjuster determines. In my case the balance of that insurance is a bit 700plus. They never pay me even though l visit thr dealer several times, including to call at the HQ in Texas, every time l received a promise that they will fix this issue. Conclusion do not in this company. More

i enjoyed working with your salesman Carlos Anaya. He was very helpful; I liked the way he followed up the sale also. He was very helpful; I liked the way he followed up the sale also. More

As someone that is critically honest about businesses and which I spend my money, I can say that this is the best dealership I’ve ever purchased a car from over my 40 years of buying cars. This dealership ha which I spend my money, I can say that this is the best dealership I’ve ever purchased a car from over my 40 years of buying cars. This dealership has been honest and ethical in my business dealings, and after engaging with Paul, the general manager, I understand why there are such high standards. More

My experience was great. Each individual I worked with was kind and up front about everything. I truly appreciate everything they did to make it so easy. Each individual I worked with was kind and up front about everything. I truly appreciate everything they did to make it so easy. More