AutoNation Honda Tucson Auto Mall

Took my 2019 CRV in for a recall. Repair was done but when I picked up my car, I noticed greasy hand prints on my back seat and a very strong smell of gasoline. Apparently the recall Repair was done but when I picked up my car, I noticed greasy hand prints on my back seat and a very strong smell of gasoline. Apparently the recall repair required removal of backseat. I pointed this out and service advisor (who is new and I feel did his best to fix the situation) apologized and had the seat “cleaned” there. After it dried I could still see some black grease marks on the seat so I arranged to take it back and asked for a detail to clean seat once again. I left my car there and arranged a ride. After almost 6 hours, we went back to pick it up. After waiting many more minutes (I’m guessing they forgot about it?) the car was brought up for us. The seat had not even been cleaned!!!! The car was washed however. We waited again while the seat was cleaned. It finally appears to be clean now. We’ve purchased 3 vehicles from this dealership (2 when it was Dobbs Honda). Everything from the purchase of this CRV to this latest service fiasco at Auto Nation Honda (as it’s now known as) has been a disappointment. More

Finding a CRV was a blessing thanks to Mr. Alassady. He was perfection. Thank you! Alassady. He was perfection. Thank you! More

As a general rule my experience with Honda's service team has been excellent and John Breeman continues in that vein . He was quick, complete and informative keeping me apprised of the status of my car's se has been excellent and John Breeman continues in that vein . He was quick, complete and informative keeping me apprised of the status of my car's service. More

Pedro did an excellent work. He answered all our questions and follow up in a very professional manner. He answered all our questions and follow up in a very professional manner. More

They got me in right away and committed with me every step of the way. step of the way. More

A friend helped me find the car of my dreams and it happened to be at this dealership. The price on the car was fair, but the value of my trade-in (2010 RAV4-6 Ltd loaded) was on the low side and then happened to be at this dealership. The price on the car was fair, but the value of my trade-in (2010 RAV4-6 Ltd loaded) was on the low side and then $780 was deducted for tires (plenty of tread left.) I decided to take the deal anyway and Robert Jr and Joe were very helpful to make it happen. A few days later I saw my trade-in advertised at a very high price and in the detail pictures was a picture of one of the wheels and the tire was the ones I had on the vehicle which were supposedly bad. I feel I was taken advantage of on the trade-in credit and then if the vehicle was being sold with the "bad" tires I had been docked $780 for, I was extra unhappy. The general manager actually called me (3/28) to explain and left a message. I called him back (3/30) and indicated I wanted to hear an explanation but he never called back. They kept pressing me to do a review and here it is. More

I’ve always thought that Autonation Honda took care of my car to the best of performance. In January of 2021 the brakes were grabbing and Autonation replaced the components. In August 2021 the brakes were gr car to the best of performance. In January of 2021 the brakes were grabbing and Autonation replaced the components. In August 2021 the brakes were grabbing again and Autonation repaired them again. In January and August we paid full price for the repairs. In March of 2022 the brakes were grabbing again this time Autonation replaced the rotors and the brake pads with genuine Honda parts completely at their cost. In January and August 2021 they had not used genuine Honda parts. I am a satisfied customer and am hopeful that this was just a fluke. More

The staff was helpful and friendly. The estimated time for work done was accurate. Communication about what was needed was clear. The estimated time for work done was accurate. Communication about what was needed was clear. More

Timely Responses. Great Baying experience. Aaron Blom the Salesman kept me updated through the buying process. This is my 4th Honda Ridgeline purchased at this dealer. Great Baying experience. Aaron Blom the Salesman kept me updated through the buying process. This is my 4th Honda Ridgeline purchased at this dealer. Thanks More

I want to thank Pat and Bob for treating me kindly and being truthful and helpful. And thank you to the rest of the employees for being kind. I appreciate the help that was given, both Pat and Bob made th being truthful and helpful. And thank you to the rest of the employees for being kind. I appreciate the help that was given, both Pat and Bob made the time spent there easy and relaxing thank you both of you. More