AutoNation Honda Tucson Auto Mall

Had such a great experience. Will definitely recommend. Joe is a great salesman very helpful. Joe is a great salesman very helpful. More

We dropped off the car for the first regular oil change since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in ou since purchasing it, and were told that it would be 1-2 hours for the work, and that we would get a call to tell us if oil changes are included in our warranty, and then we would receive a call when the car was ready. After three hours we called the Service department, and were kept on hold interminably. Then we called New Car Sales and couldn't get through to anyone. We pressed "0" to get to the operator, but the line just went dead each time. So we drove to the dealership to see when the car would be ready. We were told the car had been ready - we just didn't receive any call. And the oil change was not included in our warranty. All in all, a disappointment. More

Prompt and friendly service at this dealership. The rep I dealt with ,Greg, was very courteous. dealt with ,Greg, was very courteous. More

The sales staff when we bought our 2020 CR V was helpful and efficient. We bought the protection plan and just had our first service. It went very smoothly. We had been told that regular service appointm and efficient. We bought the protection plan and just had our first service. It went very smoothly. We had been told that regular service appointments would not be “jiffy” so we dropped the car off and returned later in the day after being called to say the work was done. No surprises. We’ll done. More

Great customer service. Was in and out. Took the time to explain what was needed for my car. explain what was needed for my car. More

I have been an Autonation customer for over 15 years. I have found their service to be consistently dependable and advice excellent. have found their service to be consistently dependable and advice excellent. More

Service dept is great with the exception of a 2 hr wait for an oil change with an appt. for an oil change with an appt. More

Matt was outstanding and made the process super easy! I would definitely by from AutoNation again! would definitely by from AutoNation again! More

Tredell did a great job of communicating with me on the progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checke progress of my vehicle getting serviced. I believe he gave me sound advice and did his best to fulfill my wishes of getting the cruise control checked. (I found that the vehicle, a CRV, was intentionally programmed to slow down if you were behind a vehicle. I thought something was wrong with it. Although,I do think it slows down at a distance from the next vehicle which is too far away. I checked it again on the freeway after the visit.) He wore his mask appropriately, which one of your service providers does not do. I will ask for this young man again at my next visit. BTW,I have no idea if they sanitized anything in the vehicle, thus, I did not rate this. More

The person who sold us our Honda passport misrepresented the capabilities of the car. He didn’t know some of the details of how the cruise control worked. The service department couldn’t “fix” the cruise co the capabilities of the car. He didn’t know some of the details of how the cruise control worked. The service department couldn’t “fix” the cruise control because the system programming was never capable of doing what the salesperson said it could do. we are now working with the dealership’s GM to buy the vehicle back. Horrible experience. Spent over $40K on a new car and it doesn’t do what it’s supposed to do. More