AutoNation Honda Tucson Auto Mall

If I could give a rating zero believe me I would. My appointment was on September 23rd at 8am for a A17 maintenance and to check the shaft seal. I set my appointment that early before I was hoping to My appointment was on September 23rd at 8am for a A17 maintenance and to check the shaft seal. I set my appointment that early before I was hoping to get out there at a reasonable time and still have a portion of my Saturday left to get other things done. I got there 5 minutes in advance, I waited 15 minutes before Desiree came to ask what needed to be done on the vehicle, unfortunately she was the one assigned to my case. While I was waiting for her, a car came for service and the service advisor dashed out to take care of the vehicle behind. I was still waiting for Desiree who apparently ignored me to go through the mechanic shop floor where she disappeared. Once back, she apologized for her tardiness and we went inside to process my case. I asked her what's the typical time this service would take she said 2-2.5 hours for A17 and an extra 40 minutes, so I left to do some shopping with my wife and came back at 11am. At 11:30am I went to ask for update on my vehicle they were still working on it. I told her if the vehicle would be ready soon or should we go for lunch. She mentioned there are about 20 minutes of work needed to be done including the shaft seal which needed to be replaced. So, I went for lunch and came back at 12:30pm I was shocked they were not done with my vehicle, my vehicle was sitting on the hydraulic stand and no-one was working on it. I went to her to ask about the status on my vehicle then I realized she did not give the go-ahead to the car mechanic to replace the shaft seal. She made a phone call to check how many shaft seal were in stock, there was 40. Then, she called the mechanic and asked to replace the seal. I left there at 1:45pm. Yes almost 6 hours!!, this is the first time I received this level of poor quality service at AutoNation Honda Auto Mall, lots of this could have been avoided if she was more proactive. The story with her does not end here, a few days later my air-con stopped working my wife took the vehicle for check-up, I thought the shaft seal failed apparently it was the blow motor that needed to be replaced. She said they have to check for warranty, the next day she called us to tell us the warranty was approved to schedule an appointment, we missed her call but we called her back several times and I even left messages but no response. When my wife went there today, she apologized and said she never got a voicemail from us to schedule an appointment. To make up for the inconvenience on the day of the maintenance, she gave us a discount on the services, but it didn't make up for all the troubles we got. I hope this is a one off also please give her some proper trainings. From what I observed, she spends more time interacting with the mechanics on shop floor and vaping than taking care of the customers. Normally after maintenance, we ask for a vacuum and a car wash, since we were running late that day, she gave us a coupon for Mister Wash to get a car wash, but unfortunately, my wife got the unpleasant surprise of being refused that service since it seems that the coupon were expired or there was an issue with it. More

My salesperson Marcus was excellent. He has gone far above sales in helping with any of my needs be it from parts or services. He has gone far above sales in helping with any of my needs be it from parts or services. More

Clean, friendly, courteous and helpful staff. Informative about my vehicle. They seem trustworthy and knowledgeable. Informative about my vehicle. They seem trustworthy and knowledgeable. More

Reliable customer service with integrity! I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, h I have full trust in the service department; George is amazing. He looks out for you, your vehicle and your wallet. When he shares recommendations, he explains benefits for management of the maintenance on your vehicle as well as economic benefits. More

The dealership is clean, and staff is very friendly. I wish they had more comfortable chairs while you’re waiting 😊 I wish they had more comfortable chairs while you’re waiting 😊 More

Always helpful and informative, we were given the option to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. to wait for service completion or to drop it off and comeback. The service was completed quickly and without issue. More

I was very pleased with my service appointment. Upon arrival my service consultant, John Beeman, greeted me by name and knew exactly what I was there to have done to my vehicle. He was very atten Upon arrival my service consultant, John Beeman, greeted me by name and knew exactly what I was there to have done to my vehicle. He was very attentive to my needs and explained what was going to happen over the next 2 hours. He was very knowledgeable about the camera issue we were having. He supplied me with multiple options as to how to solve our issue. I will continue to use AN for all my future services. More

Easiest car purchase I have ever made. Jose Santiago is the best sales person, goes above and beyond for the customer. Jose Santiago is the best sales person, goes above and beyond for the customer. More

They are honest and reassuring of checking everything, what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups what is inspeced, the pricing, and also reminding of the specials they have on service and parts to help me save money. I appreciate their followups throughout the day so I am aware of my cars progress. More