AutoNation Honda Tucson Auto Mall

Sometimes things just don't work out Usually, if you buy a car and then decide you don’t like it it’s too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I Usually, if you buy a car and then decide you don’t like it it’s too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I both liked the Accord and decided to go for the EX-L model. Our salesman, James, was friendly, helpful and knowledgeable and never pressured us. We test drove it and all seemed well. The following day, however, while driving, but wife realized her neck was hurting. The headrest, which can’t be adjusted forward and back, turned out to be the culprit. We could have taken the headrest out but decided that wouldn’t be safe. The Sales Manager let us try several other cars in different models including vans, but all had the same type of headrests. When we sadly concluded that none of their cars would work for us, we were given a full refund. In my opinion, that kind of customer service deserves recognition. Through no one’s fault, we were not able to buy from Auto Nation, but next time we need a car (in a decade or so) we will definitely try them again and, in the meantime, we will recommend them to others. More

Stay Away from Auto Nation in Tucson AZ PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO " PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO "MAKE IT RIGHT" JUST THREW A ROD!!!!!! It is a 2012 Kia Optima. We bought in Jan. 2015 and just have put barely 6000 miles on it. It's going to need a whole new engine! I tried to speak with the General Manager Greg Paulson but he was so arrogant and told me things that were not true that I just have to get an attorney involved and try to warn the public. Please with so many other car dealerships in Tucson don't your hard earned money and families safety. I was naïve and hopeful to trust them twice. Learn from my costly mistake. More

Save yourself the grief, go elsewhere..you'll be better off Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. They tell you they use genuine Honda parts and then instead of using the Honda motor oil they sell in the parts dept that is a blended high grade oil they put this other cheaper bulk oil that is not a blend ,in your car. Switch and bait, no integrity. scammers for a few bucks . inferior parts bottom line .Buyer beware of this place. Can not recommend this service dept.Will not return. More

Sold a lemon and a useless extended warranty We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us. We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us. More

Classic used car salesmen Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for a $200 deposit, but to please let him know right away if I wanted it or not as it drove him crazy when people didn't get back to him. So I put it on my credit card. Called the very next evening and told him I had decided on another vehicle. He questioned why I wasn't buying that car and scoffed at the fact that another dealer was giving me an extended warranty. He then proceeded to tell me that it would be 10 business days to get my card refunded. 15 business days later with no refund, I called and spoke to the manager who told me that was not even their policy! I was immediately given a refund by finance. Mike also went on and on about how unhappy everyone was about being owned by Autonation and they can't keep people there. Not a real encouraging thing to tell a potential buyer. The whole experience left a bad taste in mouth and I will not return. More

This was a great experience for me. Everyone in the dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to what I wanted to do. I am delighted with the experience AND with my new car. More

The dealers were not pushy at all and were very helpful in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the d in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the dealership. More

We bought a Honda Odyssey about 3 weeks ago from Dobbs Honda. At first I dealt with the Internet manager, Pam Wilson, who was amazing to deal with. She gave me a straight up offer and gave us an amazing d Honda. At first I dealt with the Internet manager, Pam Wilson, who was amazing to deal with. She gave me a straight up offer and gave us an amazing deal. I appreciated her candor and no pressure style. After we agreed on a price, we came in for a test drive and was greeted by Mike Branham. He was simply the most knowledgeable salesman I've ever dealt in a car dealership. Once again, there was very little pressure and he allowed the car to pretty much sell itself. He had all the answers to all our questions about the car, which I find to be rare. I once had a salesman who couldn't figure out how to work a car's navigation system that he was selling. All in all, it was outstanding experience overall. More

I had been considering a Honda Ridgeline for several years and had finally decided to seriously look at one. The staff at Dobbs Honda was friendly, considerate and knowledgeable and did not try to over years and had finally decided to seriously look at one. The staff at Dobbs Honda was friendly, considerate and knowledgeable and did not try to oversell their products. They answered all my questions and concerns even letting me drive the Ridgeline to my home to see how it fit in my garage. I had added a roof rack and while they didn't have it in stock they were very prompt in scheduling the installation. My overall experience was great. More

I brought my 2012 Honda Idyssey in for an oil change before I started my trip home. I also mentioned a sensor on the front left of the bumber was not working. I also told them this was a Canadian vehicl before I started my trip home. I also mentioned a sensor on the front left of the bumber was not working. I also told them this was a Canadian vehicle and the person that wrote up my order didn't think it would be covered by warranty as it was a Canadian vehicle. I replied that I understood. He told me it would be about an hour. I was satisfied with that. A different service person came to me with the workd order and it showed there was damage to the front bumper of the vehicle. I told him there was no damage that it was just a snsor that wasn't working. He thought it would be on warranty. After about 45 minutes to an hour the same service person returned and asked if it was a Canadian vehicle which I answered said it was. He then said he wondered as they couldn't find the part because of the V.I.N. He didn't bother to read the address on the top of the service order. At a little over an hour of half of sitting in the waiting room I was a bit angry and approached the first service rep I talked to and pointed out that it shouldn't take 1 1/2 hours to have an oil change. he agreed with me. The second rep then returned with my invoice and offered a free car wash explaining that the delay was cause by not finding the part as it was a Canadian vehicle. The invoice showed the car went in at 9:48 and was ready at 11:47. It also showed a promise time of 17:00. I was told 1 hour and not that it could take until closing to get the vehicle. I also discussed the matter that I had my name and address given to another car dealer in Tucson and was told that Honda U.S.A. gave that information out. I am not happy with that and I don't really believe the service rep. I will NOT everr deal with Dobb's Honda again and will tell people to avoid them as they don't need the frustration and poor service that I received. David Roberts Customer #4881408 More