AutoNation Honda Tucson Auto Mall

Great staff. All well trained and very personable. Even though we didn't purchase a new Honda CRV, our experience with our sales consultant, Jeremiah Ridgeway was excellent. The sales manager, Joseph B Even though we didn't purchase a new Honda CRV, our experience with our sales consultant, Jeremiah Ridgeway was excellent. The sales manager, Joseph Butler was excellent also. We didn't feel overwhelmed and no one was pushy which just turns us off. In the future we will consider a purchase as well as recommend this dealership to others. More

A Wonderful 5-STAR Experience! We purchased a new car today [12/31/15] from AutoNation Honda Tucson and I have to say that this was an absolutely pleasant, low-key and low stress ex We purchased a new car today [12/31/15] from AutoNation Honda Tucson and I have to say that this was an absolutely pleasant, low-key and low stress experience. Joe, Randall and Dustin were very professional, polite and knowledgable, and so easy to work with. There is no question whatsoever that we will continue to work with AutoNation Tucson in the future. We also had our last car serviced here @AutoNation over the past 3 years, and were always greeted respectfully and dealt with honestly. More

Service is not to be trusted We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $120 We had them change the oil on our Honda CRV. They called and told us that the steering fluid was leaking onto the steering rack and it would cost $1200 to fix. There was no problem with the steering and no spots in our garage where it is parked. So I took it to a local garage that I have used to check. The was no leak and nothing wrong with the car. Do not trust this service department! More

Sometimes things just don't work out Usually, if you buy a car and then decide you don’t like it it’s too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I Usually, if you buy a car and then decide you don’t like it it’s too bad; but was not the case with AutoNation Honda Tucson Auto Mall. My wife and I both liked the Accord and decided to go for the EX-L model. Our salesman, James, was friendly, helpful and knowledgeable and never pressured us. We test drove it and all seemed well. The following day, however, while driving, but wife realized her neck was hurting. The headrest, which can’t be adjusted forward and back, turned out to be the culprit. We could have taken the headrest out but decided that wouldn’t be safe. The Sales Manager let us try several other cars in different models including vans, but all had the same type of headrests. When we sadly concluded that none of their cars would work for us, we were given a full refund. In my opinion, that kind of customer service deserves recognition. Through no one’s fault, we were not able to buy from Auto Nation, but next time we need a car (in a decade or so) we will definitely try them again and, in the meantime, we will recommend them to others. More

Stay Away from Auto Nation in Tucson AZ PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO " PLEASE STAY AWAY- WE TRIED TO WORK WITH ADRIEN, JOE, AND EVEN GREG PAULSON. THEY NOT ONLY SOLD US THE FIRST LEMON BUT THE SECOND CAR THEY SOLD US TO "MAKE IT RIGHT" JUST THREW A ROD!!!!!! It is a 2012 Kia Optima. We bought in Jan. 2015 and just have put barely 6000 miles on it. It's going to need a whole new engine! I tried to speak with the General Manager Greg Paulson but he was so arrogant and told me things that were not true that I just have to get an attorney involved and try to warn the public. Please with so many other car dealerships in Tucson don't your hard earned money and families safety. I was naïve and hopeful to trust them twice. Learn from my costly mistake. More

Save yourself the grief, go elsewhere..you'll be better off Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. Service dept deceptive. Went for a simple oil change and found out they used bulk Quaker State Motor Oil that they don't even sell in the parts dept. They tell you they use genuine Honda parts and then instead of using the Honda motor oil they sell in the parts dept that is a blended high grade oil they put this other cheaper bulk oil that is not a blend ,in your car. Switch and bait, no integrity. scammers for a few bucks . inferior parts bottom line .Buyer beware of this place. Can not recommend this service dept.Will not return. More

Sold a lemon and a useless extended warranty We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us. We were sold a lemon and a useless extended warranty. They won't call you back unless you are going to spend money. Finance Mgr. totally scammed us. More

Classic used car salesmen Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for Went in on 4/23 to look at Honda Pilot. Was approached by Mike Branam and took car for a test drive. Liked the car and was told I could hold it for a $200 deposit, but to please let him know right away if I wanted it or not as it drove him crazy when people didn't get back to him. So I put it on my credit card. Called the very next evening and told him I had decided on another vehicle. He questioned why I wasn't buying that car and scoffed at the fact that another dealer was giving me an extended warranty. He then proceeded to tell me that it would be 10 business days to get my card refunded. 15 business days later with no refund, I called and spoke to the manager who told me that was not even their policy! I was immediately given a refund by finance. Mike also went on and on about how unhappy everyone was about being owned by Autonation and they can't keep people there. Not a real encouraging thing to tell a potential buyer. The whole experience left a bad taste in mouth and I will not return. More

This was a great experience for me. Everyone in the dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to dealership was friendly and helpful. They gave me information but didn't try to pressure me into a decision but rather to make up my own mind as to what I wanted to do. I am delighted with the experience AND with my new car. More

The dealers were not pushy at all and were very helpful in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the d in making my decision. They were very knowledgeable and friendly as well. Communication was done online and the final arrangements were done at the dealership. More