AutoNation Honda Tucson Auto Mall

Nice advisors, quick service. I get my oil change done here and it's a good experience every time. I get my oil change done here and it's a good experience every time. More

Thorough service. Attentive employee, Assurance and confidence. Comfortable waiting area. Personal from welcome and check-in to review of service and departure. Attentive employee, Assurance and confidence. Comfortable waiting area. Personal from welcome and check-in to review of service and departure. More

AutoNation Honda gave great customer service! !! They made buying a car an easy and excellent shopping experience!!! !! They made buying a car an easy and excellent shopping experience!!! More

Very satisfied with the vehicle we bought and the customer service was outstanding. If your in the market for a new or used vehicle check out Autonation. customer service was outstanding. If your in the market for a new or used vehicle check out Autonation. More

This is an honest and straightforward dealership. Very nice people to work with. No haggle, no pressure and great customer follow-up after the sale. Very nice people to work with. No haggle, no pressure and great customer follow-up after the sale. More

I purchased my 2022 Honda Pilot from AutoNation Honda in December 2022. Our salesman Assad was great, but I could only reach him on his personal cell phone. Calling AutoNation Honda Tucson Auto Mall direct December 2022. Our salesman Assad was great, but I could only reach him on his personal cell phone. Calling AutoNation Honda Tucson Auto Mall directly only led to a phone tree, and once directed via touch screen, would ring and ring and eventually hang-up on me. AND THAT WAS TO NEW SALES! Two days ago, I brought my Pilot in for a standard Safety Recall. I booked the appointment on-line, and when I arrived at 8:30am I was helped by a lovely young woman who explained that my assigned Service Agent was on vacation and that she would take care of it. Since I booked on-line, I wasn’t aware that I had or needed an assigned Agent. At 4:00pm, haven’t heard anything, so I called for an update. Again, having been led to a phone tree, and once directed via touch screen, would ring and ring and eventually hang-up on me. As I continually touched redial, I quit after twenty minutes – multiple hang-ups from the Service Department. I then called and reached a Manager in Sales, who found the Service Manager, who did call me to report that my Pilot was finished just ten minutes earlier and that he was preparing to call me. When I arrived at the Service Center, I was asked the name of my assigned Service Agent, which I confessed I never knew. Iwas then told explicitly that there never was a young woman working in the Service Department that day and that I could not have left my keys with such. The surly agent did find me in the computer and returned my keys – without explanation of who the mystery young woman was nor the name of who my so-important assigned Service Agent. AutoNation Honda Tucson Auto Mall needs both receptionists and efficient, pleasant Service Agents. More

I went in to buyout my lease and I was able to get it done in about 2 hours. Everyone there was friendly and helpful especially the salesman Robert Navarro Jr. done in about 2 hours. Everyone there was friendly and helpful especially the salesman Robert Navarro Jr. More

The service advisor is professional and knows what needs to be done based on our relationship for over 15 years to be done based on our relationship for over 15 years More

I bring both my cars to Autonation Honda and have always had an excellent experience when the cars are being serviced. My service advisor, Dallas Cook, is very knowledgeable, attentive and personable. I'm had an excellent experience when the cars are being serviced. My service advisor, Dallas Cook, is very knowledgeable, attentive and personable. I'm happy to have him as my advisor. More

I had a great experience at Honda when I went for service. I appreciated that the staff were courteous and gave me an estimate on what costs to expect. They even offered cold water bottles and fruit service. I appreciated that the staff were courteous and gave me an estimate on what costs to expect. They even offered cold water bottles and fruit and ice cream bars while you wait…an “above and beyond “ touch! I’ll be bragging on them you can be sure! More