AutoNation Honda Tucson Auto Mall

They were professional And informative. The car was there on a recall and everything was accomplished. The car was there on a recall and everything was accomplished. More

Always get treated right and made to feel like I'm the most important customer they have most important customer they have More

Usually have an excellent experience all around getting my Accord serviced here at Autonation. Unfortunately, this time was not okay. Within 80 miles driven after the oil change and tire rotation, 3 of my my Accord serviced here at Autonation. Unfortunately, this time was not okay. Within 80 miles driven after the oil change and tire rotation, 3 of my 5 lug nuts on my front passenger wheel were completely gone. The one remaining lug nut was hand tight, and my wheel lock was barely hanging on. The car is garage kept and is driven by my wife when she is running errands with our kids. I had noticed after leaving the dealership that I heard an audible click when slowing down or accelerating for traffic lights. I didn’t think to bring it to the service reps attention because I had no way of knowing what it was. After about a week of my wife driving the car with our kids, she told me that that audible clicking became more frequent and that I should check the car, as I went out to raise the car up, I suspected that maybe it would be something simple like a suspension link, or the plastic water guard under the car catching on something…. What did I find? 3 completely missing lug nuts, my wheel lock barely hanging on, and the final lug nut less than hand tight. I immediately lost my cool and was absolutely pissed off. I knew at that moment what the clicking sound was when I drove out of the service center at Autonation. I felt crushed knowing that there could’ve been a major accident involving my wife and kids, and that it would be my fault for not immediately calling or returning to Honda to figure out what was wrong. I spent about a week debating on calling or writing a review because I wasn’t sure how I’d be able to talk about it without losing it. The rest of the wheels were fine and tight, but that single noise coming from the car was from the front drivers side wheel not being properly tightened or even torqued by the technician at Autonation. Did that technician possibly get distracted or assume he had tightened them down? I’m not sure, I just know that it could’ve been catastrophic and life changing, and that the guilt would’ve been carried by me because I heard the noise first. More

Love,love,love my car. Service not so much. Took 4 hours for oil change. They misplaced my vehicle. Service not so much. Took 4 hours for oil change. They misplaced my vehicle. More

Purchased a 2014 Honda CRV from the Tucson dealership. I had requested that the coolant and transmission fluids be changed and was advised that the vehicle will be checked out using the dealership multi-p I had requested that the coolant and transmission fluids be changed and was advised that the vehicle will be checked out using the dealership multi-point inspection check sheet. I received a copy of the inspection sheet and the engine coolant item and the transmission item were checked as inspected and good. After taking delivery of the vehicle, I checked the transmission fluid level and it was low and very dark in color. I then checked the engine coolant and it was also dark in color. I then took the vehicle to another Honda dealer in the area and they inspected the engine coolant and transmission fluid and advised me that both were very dirty and needed changing. The transmission fluid was black in color. It appears that Autonation Honda Tucson did not properly inspect the subject fluids even though I had specifically requested it and their "inspection" check sheet was checked "OK" in both categories. I cannot recommend AutoNation Tucson. More

Had a positive experience with Autonation. Was attended to right away and my car was cared for quickly. My agent was friendly and helpful. Was attended to right away and my car was cared for quickly. My agent was friendly and helpful. More

My Hi there. My check in process was slow and a bit messy. Took over 15 minutes for drop off for routine maintenance. However my agent Arturo did everything he My check in process was slow and a bit messy. Took over 15 minutes for drop off for routine maintenance. However my agent Arturo did everything he could to make things go well and communicate over the course of a very busy day. More

Did not like last visit for service. Took way to long- over 8 hours just to get my AC checked and recharged. Took way to long- over 8 hours just to get my AC checked and recharged. More

I took my car in to have AC checked out after receiving a notice about an extended warranty for the compressor. I had the worker John Beeman and he was fantastic. John walked me through all the possibilities notice about an extended warranty for the compressor. I had the worker John Beeman and he was fantastic. John walked me through all the possibilities of what could be wrong with AC and had such a calm demeanor. Honestly, I was upset about my car but just talking to John calmed me down. He was so relaxed and did his job perfect without any complaints and did his best to make sure I was doing okay. I never service my car at dealerships but after having such a great interaction with John, I definitely will be returning to this location and requesting him. I think if it wasn't for John, my experience would have been a lot more different. Big shout out to John and his customer service skills! More

The team (Pedro, Charley and Mark) made buying a new Honda Accord Hybrid an easy decision. I’m a stickler for doing my research before making big decisions, and this staff answered every question my wif Honda Accord Hybrid an easy decision. I’m a stickler for doing my research before making big decisions, and this staff answered every question my wife and I had. And the car we chose — just outstanding! We’ll definitely return when it’s time to buy again. More