AutoNation Honda Tucson Auto Mall

Worse customer service experience with Gregg your service advisor. Been having issues with my 2024 honda crv with it blowing hot, or not blowing air like it should, my wife usually takes the car and tells me advisor. Been having issues with my 2024 honda crv with it blowing hot, or not blowing air like it should, my wife usually takes the car and tells me he is super rude to her. Today I showed up to confirm how rude he really is. Not to mention nothing was found on my car. Said my cabin air filter was backwards which it wasn't. And he even had the nerve to day it wasn't blowing properly due to car being on ECO mode. Ridiculous, and on top of that he is the rudest customer service person ever! So nothing was found on my ac and all he did was blame us, for ridiculous stuff. Never ever want to deal with this guy again. Hond sales team is great, but this service guy is just horrible. By the way this is the 2nd time brought in for same issue and nothing has been found, and had to deal with this guy! We had an argument in the service desk because of how rude he is and how he talks over you and just replies to you in a smart xxx manner! Extremely upset over this. More

Greg is the best service advisor at this dealership. Always keeping you informed on the current scheduled work and bringing to attention when you need additional services ( not non-essential) like cabin Always keeping you informed on the current scheduled work and bringing to attention when you need additional services ( not non-essential) like cabin air filters. Thank you Greg! More

Autonation Honda Tucson Auto mall provides a good customer service, they make sure all your concerns are taken care of. customer service, they make sure all your concerns are taken care of. More

Excellent customer service! I worked with Sergio and the sales manager and they both made me feel comfortable and listened to my needs and budget. I will be sending my friends t I worked with Sergio and the sales manager and they both made me feel comfortable and listened to my needs and budget. I will be sending my friends to this dealership! More

Great experience and really helpful staff. Helped me with what I wanted and my goals for a new car Helped me with what I wanted and my goals for a new car More

The firm honored battery replacement although the company offering a lifetime battery replacement contract, previously purchased thru AutoNation, went out of business. The person helping me with this issue offering a lifetime battery replacement contract, previously purchased thru AutoNation, went out of business. The person helping me with this issue was friendly, helpful, and professional and I appreciated his helping me solve the problem - first rate! More

We flew from Fort Worth, TX to Tucson, AZ to purchase our 2022 XT5 Cadillac. Our salesperson, Dale Pierce was very helpful to us. He answered all of our questions, sent us videos of the car. We called Dal 2022 XT5 Cadillac. Our salesperson, Dale Pierce was very helpful to us. He answered all of our questions, sent us videos of the car. We called Dale when we got into Tucson, and he got us a ride from the airport to the dealership. We met Dale, test drove car and was in and out in about an hour. Everyone was knowledgeable and helpful. Thanks Dale for making our new car journey great. Archie & Judy More

They were good to work with! Easy in And out and Lindsey was great as our coordinator. She kept us informed. Easy in And out and Lindsey was great as our coordinator. She kept us informed. More

The dealership communicated quickly with me and gave me all the information I needed to make an informed decision about the purchase of my new vehicle. all the information I needed to make an informed decision about the purchase of my new vehicle. More

Great dealership. Went all over Phoenix before finding the exact truck I wanted at this place. No haggle price (which was a better price than at other dealerships) a Went all over Phoenix before finding the exact truck I wanted at this place. No haggle price (which was a better price than at other dealerships) and the patience to get through the financing hassles helped to make this deal as good as it could be. More