AutoNation Honda Tucson Auto Mall

Appalling! After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling After 3 years previously halfway decent customer service with my Honda this week last week, while driving at work, my dashboard displayed a troubling message, so I attempted to reach a service advisor to see how quickly I should get the car in to get serviced, now the car was drivable, but for how long? I have very recently had its annual service. So as they often don't pick up their phone calls, (so then why have a phone) I waited a couple of hours for a callback, never got one, so in the afternoon I tried again, waited awhile, then tried again and so on. So I attempted to make a service appointment, but the site was down it said "If you encounter technical difficulties with online service scheduling, please call us at 520-200-5084 to schedule your appointment." and Honda continued to ignore my messages. So I called this number but could not get an answer and I tried various other numbers, I left more messages, still never got a call. So the day ended for me with not one person bothering to call me back. So the following day was the same, but I was able to get through to the call center in Texas many miles away, They only were able to give me an afternoon appointment but wanted a morning one, but kept getting told they were booked so I took the appointment for this past Saturday, then still continued to try to get a service advisor to find out how safe it is to continue to drive my car, got another appointment maker who told me it is probably ok to drive it, but not that much, so I asked him to get me a service advisor on the phone, so I could speak to someone in person, he put me through, I left another message. This went on all day yesterday, and then I tried calling the call center again complaining that I had been waiting days to speak to a service advisor, they put me through I got nothing, then I called them to ask how I could speak to the service manager Daniel left another message, still nothing, so I asked if I could get a better appointment and they said yes, gave me one on Weds 7/17, then later yesterday I got an email from Cashier/Service Appointment Coordinator 520-690-3357 who sent me this Due to being overbooked the appointment for 07/17 has been canceled. We have an opening for the following days 07/18 at 12:30 pm open as well as a few options on 07/19 as early as 11:30am. Let me know what you would like, thank you. So I attempted to reach her, NOTHING, so I emailed her back taking one of these 2 inconvenient appointments for me, requested she confirm it was still available and never got a call. Plus they continued to not return my calls to answer my questions, now it is approaching a week later, still NOTHING, I even tried to reach the service manager, yet again Daniel, left him another message to please call me back and how long I have been waiting, and that so far I left a complaint that my current customer service experience has been appalling, and to please get back to me, in the meantime days later, still no response from anyone, never got to speak to a human service advisor. Now it's the following and I still have to receive a callback. I am so pissed off and frustrated, Sunday they are closed. UPDATE: Never did hear from them today Monday that will be at least 6 days of unreturned calls. O've left messages for any available service advisor, I have left messages for Daniel, Scott, John, and Brandon, none have returned my calls. How is this acceptable!???? More

Brandon gave me excellent customer service on my Honda Fit. Fast turn around time! Five Stars⭐️⭐️⭐️⭐️⭐️ Fit. Fast turn around time! Five Stars⭐️⭐️⭐️⭐️⭐️ More

Been there 3 times for one issue and it still has not been fixed, ive been charged for 2 services and a diagnostic fee for the same issue. been fixed, ive been charged for 2 services and a diagnostic fee for the same issue. More

Took my car to repair 2 weeks ago! And as of today it’s still not fixed. I purchased the extended warranty on my 2016 Hyundai tucson when I bought it in 2121 from auto nation, and 2 w And as of today it’s still not fixed. I purchased the extended warranty on my 2016 Hyundai tucson when I bought it in 2121 from auto nation, and 2 weeks ago it died on the side of the road. Apparently it needs a new ENGINE and it only has 74k miles!… so, I naturally took it to automation to repair an honor my platinum extended warranty… 2 weeks later and 2 useless agents later the car has not yet been repaired! And there is no word on how to proceed here. Unreal!! More

I’ve been going to this dealership since 2005 bought a brand new Honda ridgeline in 2006 and had it for 16 years and only went to Dobbs Honda AutoNation . Then there was a management change and the servic brand new Honda ridgeline in 2006 and had it for 16 years and only went to Dobbs Honda AutoNation . Then there was a management change and the service Director passed away and the general manager left. I felt like a family and now I don’t. I feel like the number with the wallet More

Excellent service department who do outstanding work. Everyone is courteous and professional. I will take my care no where else. Everyone is courteous and professional. I will take my care no where else. More

One of the best places to come into because they really take the time to talk to you, ask about your day, how you are doing. Very friendly staff! Highly recommend! take the time to talk to you, ask about your day, how you are doing. Very friendly staff! Highly recommend! More

The service department goes out of their way to solve problems in a very friendly and efficient way. problems in a very friendly and efficient way. More

Gregg gave me more than I expected. That's how you keep good customers. Thanks. That's how you keep good customers. Thanks. More

Excellent service and communication. Appointment was honored. The lobby was nice and I like the free ice cream! Appointment was honored. The lobby was nice and I like the free ice cream! More