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AutoNation Honda Tucson Auto Mall - Service Center

Tucson, AZ

4.6
1,201 Reviews

1,201 Reviews of AutoNation Honda Tucson Auto Mall - Service Center

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May 12, 2025

Negative - My appt was scheduled for 9:30am, the technician didn't start servicing my vehicle until 10:22am. That's almost an hour. Positive - thank you for the free goodies. More

by rmorre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor was Fenton
May 14, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (520) 549-2238 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

May 12, 2025

I brought the car in without an appointment and was taken care of promptly and got the car back the same day . Very happy I came here. Thank you. More

by alacar541
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan
May 14, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!

May 11, 2025

I trust my Service Advisor Gregg to tell me the truth. He is what keeps me coming back to this dealership. More

by msmce2731
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Cheesbrough
May 14, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!

April 29, 2025

Very happy with Auto Nation Honda and Adam my service advisor was awesome. I will definitely keep taking my car there for service. More

by EllieRose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
May 01, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

April 25, 2025

I left my vehicle at the dealership on Monday at about 10:45 A.M. Left there over night with the expectation of it being ready first thing in the morning. When we arrived the next day it was not finished. More

by doogantoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam
Apr 28, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for leaving this feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (520) 549-2238 to discuss ways to improve your experience with our dealership moving forward. Thank you again for your input, and we hope to hear from you soon.

April 18, 2025

I have always had great service at Honda AutoNation. I schedule my appointments with John Beeman, Service Advisor. John is professional, knowledgeable, courteous, and helpful. He goes out of his way to More

by srjr129
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Beeman
Apr 21, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

April 16, 2025

Got service for my Ridgeline. Setting it up was easy, the staff was friendly, helpful and efficient. I recommend working with them. More

by vour77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Apr 19, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 03, 2025

AutoNation resolved my issues with the tire efficiently and satisfactorily. Their personnel were friendly and informative from the purchase of the new car last November to the service issues with our tire. More

by toldean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Anaya (sales), John & Corey (service reps)
Apr 08, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hi, we appreciate you taking the time to leave us a response! Feel free to stop by if you ever need any more help.

April 03, 2025

AutoNation resolved my issues with the tire efficiently and satisfactorily. Their personnel were friendly and informative from the purchase of the new car last November to the service issues with our tire. More

by toldean
Recommend Dealer
Yes
Employees Worked With
Carlos
Apr 08, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hi Toldean, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

March 25, 2025

They scheduled to have 4 ‘recall’ jobs done without checking g to see if parts in stock. Kept car all day and said would call next day when parts would arrive. It’s been three days, and two calls to More

by Srs428
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Greg
Mar 27, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

Mar 27, 2025 -

Srs428 responded

I have called Greg 4 times without him responding. I have made two requests to speak to the service manager without a response. The situation is that i have TWO SAFETY recall jobs that’s need to be done and i have not been able to talk to the service advisor or the service manager. I am completely disgusted by this organization. Who schedules recall jobs without checking to see if the parts are in stock?

Mar 27, 2025 -

Srs428 responded

I have asked to speak to the service manager and she has made no attempt to contact me. If this forum is ineffective I will move to others as well as the BBB. How hard is it to call someone? I have been courteous and polite, but have encountered incompetence and defensiveness. The last time I requested ton speak to the service manager the representative just ‘hung up’ on me.

Mar 28, 2025 -

AutoNation Honda Tucson Auto Mall responded

Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.

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