AutoNation Honda Tucson Auto Mall - Service Center

Worse customer service experience with Gregg your service advisor. Been having issues with my 2024 honda crv with it blowing hot, or not blowing air like it should, my wife usually takes the car and tells me advisor. Been having issues with my 2024 honda crv with it blowing hot, or not blowing air like it should, my wife usually takes the car and tells me he is super rude to her. Today I showed up to confirm how rude he really is. Not to mention nothing was found on my car. Said my cabin air filter was backwards which it wasn't. And he even had the nerve to day it wasn't blowing properly due to car being on ECO mode. Ridiculous, and on top of that he is the rudest customer service person ever! So nothing was found on my ac and all he did was blame us, for ridiculous stuff. Never ever want to deal with this guy again. Hond sales team is great, but this service guy is just horrible. By the way this is the 2nd time brought in for same issue and nothing has been found, and had to deal with this guy! We had an argument in the service desk because of how rude he is and how he talks over you and just replies to you in a smart xxx manner! Extremely upset over this. More

Greg is the best service advisor at this dealership. Always keeping you informed on the current scheduled work and bringing to attention when you need additional services ( not non-essential) like cabin Always keeping you informed on the current scheduled work and bringing to attention when you need additional services ( not non-essential) like cabin air filters. Thank you Greg! More

Autonation Honda Tucson Auto mall provides a good customer service, they make sure all your concerns are taken care of. customer service, they make sure all your concerns are taken care of. More

The firm honored battery replacement although the company offering a lifetime battery replacement contract, previously purchased thru AutoNation, went out of business. The person helping me with this issue offering a lifetime battery replacement contract, previously purchased thru AutoNation, went out of business. The person helping me with this issue was friendly, helpful, and professional and I appreciated his helping me solve the problem - first rate! More

They were good to work with! Easy in And out and Lindsey was great as our coordinator. She kept us informed. Easy in And out and Lindsey was great as our coordinator. She kept us informed. More

John Beeman is worth 100 service writers, always polite, not pushy, caring for the customer not pushy, caring for the customer More

Awesome place to get work done, go here everytime because of the service people and their knowledge. I probably wouldn't be coming back to this place if it wasnt for John B of the service people and their knowledge. I probably wouldn't be coming back to this place if it wasnt for John B More

When I arrived at the Honda Auto Mall location I was greeted by Lindsay and she took care of my car needs. Service was great. greeted by Lindsay and she took care of my car needs. Service was great. More

Pleasant experience great explanation on what was to be done what was next and answered all my cocerns done what was next and answered all my cocerns More

Everyone here is professional, efficient, and personable. My most recently assigned service contact, John, did a wonderful job explaining what my car needed and keeping me informed about its service status. My most recently assigned service contact, John, did a wonderful job explaining what my car needed and keeping me informed about its service status. He made me feel confident that my car was in good hands. I received the same excellent care from my previous contacts as well. More