AutoNation Honda West Knoxville

This dealership takes care of the customer and their vehicles. They go above and beyond to listen the customer and correct the problems. They try to get you in and out in a timely manner on each visit. vehicles. They go above and beyond to listen the customer and correct the problems. They try to get you in and out in a timely manner on each visit. More

They worked me in without an appointment, ran diagnostics on my vehicle to identify the source of my concern and replaced a part that was in the early stages of failure. I was impressed that they really paid on my vehicle to identify the source of my concern and replaced a part that was in the early stages of failure. I was impressed that they really paid attention to my concern even though they could not immediately replicate the failure I had experienced on several occasions. They continued to run diagnostics until they were able to replicate the failure and confirm its cause. More

I called for an appt and got in in an hour at 4:30 pm on a Friday. Danny is my service advisor and is excellent. My service was an oil change but also inspection checklist which he did and let me know that a Friday. Danny is my service advisor and is excellent. My service was an oil change but also inspection checklist which he did and let me know that there were no issues in review. Comforting even though my car is almost a year old. Danny came in the Dealership to find me to let me know my car was completed. Excellent service and I was in and out in about a hour or so. I will definitely get my car serviced at Autonation again and ask for Danny. The rest of the staff was also helpful as well as the sales reps when I walked the lot checking in cars for other people. Danny’s welcoming smile and excellent service was over the top! He really knows how to treat people. I love my Honda and it is my third Honda. The excellent service and staff keeps me coming back and referring my friends. Hope you take care of Danny for he takes care of me and his other customers too. Having the drive they checkin is always a plus for service and more than one service tech available but I just call Danny for he is the service tech I deal with and look forward to seeing each time. Reward Danny for he is Knowledgeable, Attentive, efficient, keeps fingerprints off my chrome and just takes great care with my car. We are concours people and it means a lot when our cars are serviced. Go Danny!!! More

Always prompt at scheduled appointment time. Always greeted with a smile, and best coffee offered. They even shuttled me to the mall and we’re quick to pick me up. I love this dealership! Always greeted with a smile, and best coffee offered. They even shuttled me to the mall and we’re quick to pick me up. I love this dealership! More

This is my 2nd car from Honda Autonation Knoxville. No hassle, and very straightforward, respectful and easy to work with. No hassle, and very straightforward, respectful and easy to work with. More

I was able to drive right into the service writer and was met promptly by Junior. He looked to see if there were any open recalls and took my information. My car was ready within the time frame that he provi met promptly by Junior. He looked to see if there were any open recalls and took my information. My car was ready within the time frame that he provided. More

Not sure why I didn’t get my complimentary car wash like every dealer in town does. Also when wife brought the car in she couldn’t get a ride. Then when I complained about it all of a sudden one became avai every dealer in town does. Also when wife brought the car in she couldn’t get a ride. Then when I complained about it all of a sudden one became available. Not a good impression on first service call on out 2021 top of the line vehicle More

Car received regular maintenance and oil change. Also received information on gas mileage. Service employee was informative and courteous. Also received information on gas mileage. Service employee was informative and courteous. More

Great customer service great dealership to go to, always takes care of the customer in a timely manner takes care of the customer in a timely manner More

Customer Service was excellent. ..I went in for a recall and the representative 'managing' my issue was a great communicator and provided excellent service ..I went in for a recall and the representative 'managing' my issue was a great communicator and provided excellent service More