AutoNation Honda West Knoxville

First, descriptive adjectives: professional, courteous, consistent, direct, patient and exceptional customer service and most considerate! True to time estimates for service - start to finish. As well, consistent, direct, patient and exceptional customer service and most considerate! True to time estimates for service - start to finish. As well, the time spent answering questions was without pressure was a gift! I will recommend AutoNation Honda's service department; in a heartbeat! Thank you Scott, Brad, Charlie and the service technicians who completed the work, start to finish! More

I have always received excellent service at this dealership. Everyone is very professional, helpful and courteous. dealership. Everyone is very professional, helpful and courteous. More

It was my first time buying a car and everyone was very helpful making sure all of my questions were answered! Brandon was one of the people who helped me and even sent an email days after to ensure I didn helpful making sure all of my questions were answered! Brandon was one of the people who helped me and even sent an email days after to ensure I didn't have any more questions. More

Dealership is attentive to clients as they wait for their cars to be serviced. Television is available in the waiting area. Service rep clearly explained all services needed per the alert on my car's notifi cars to be serviced. Television is available in the waiting area. Service rep clearly explained all services needed per the alert on my car's notification system. More

The salespersons are really nice. The facility was good and clean. We were kept up to date on the detailing of the truck. This is an overall great dealership!! The facility was good and clean. We were kept up to date on the detailing of the truck. This is an overall great dealership!! More

Brad was very straightforward he made an appointment for me I kept it and he even had the work done before the estimated time I was pleasant to wait around in the lobby had coffee read the newspaper how the me I kept it and he even had the work done before the estimated time I was pleasant to wait around in the lobby had coffee read the newspaper how the world is falling apart made phone calls so it was a rather enjoyable experience my headlight on the 2017 Honda had failed and under warranty it was taken care of :) More

The service process was easy from start to finish! It was easy to set up an appointment and I was able to get in the next day! Scott worked on my car and was able to fix everything in a timely manner It was easy to set up an appointment and I was able to get in the next day! Scott worked on my car and was able to fix everything in a timely manner and was a pleasure to work with! Keep up the good work! 😊 More

Excellent professional & courteous service. I was constantly kept informed with detailed information as the car was being attended to. I appreciate the fact that I never felt intimidated or I was constantly kept informed with detailed information as the car was being attended to. I appreciate the fact that I never felt intimidated or being taken advantage of. Austin is a credit to this profession. I sincerely Thank him again. As Arnold Schwarzenegger once said, "I'll be back"...LOL More

I didn’t schedule an appointment and they saw me right away at 11:30 am. Charles was very professional, asked questions, and said they would be finished by the end of the day. I received a phone call an h away at 11:30 am. Charles was very professional, asked questions, and said they would be finished by the end of the day. I received a phone call an hour later with an assessment and by 3:30pm my vehicle was ready for pick-up. When I arrived, my car was out front ready for an easy hand-off. Needless to say, I was very pleased with my overall service and appreciated Charles leadership. More

Our service writer was Christian Elwood. Christian was very helpful toward our reason for bringing our Pilot in for service. Christian is very polite and eager to give the best service poss Christian was very helpful toward our reason for bringing our Pilot in for service. Christian is very polite and eager to give the best service possible. Our salesperson was Brock Jackson who you can call anytime to ask questions and will get the answer for you. Usually, after you buy your vechile, the salesperson isn't in the picture anymore, but if you reach out to Brock that will not happen. Very good dealership to do business with. Thank you More