AutoNation Honda West Knoxville

I prefer the service at this particular dealership because they make me feel like my car is important and want to make sure it is safe to drive. They also have "perks" from time to time which I have because they make me feel like my car is important and want to make sure it is safe to drive. They also have "perks" from time to time which I have not seen anywhere else and some discounts. I recommend them. More

Sales person was awesome, Business manager acted like I was bothering him by being there. I got several sighs and he was extremely standoffish towards my wife and I even going as far as scribbling over one was bothering him by being there. I got several sighs and he was extremely standoffish towards my wife and I even going as far as scribbling over one page where he was hurried and put the wrong information down. Salesperson was top notch! Savanna was on her game, had she not been I would have driven back 6 hours to home without our new car. For the Business manager I’ve never seen a more unprofessional act. More

Friendly, efficient! This was only my third visit, wouldn’t trust my Honda repairs to anyone else! This was only my third visit, wouldn’t trust my Honda repairs to anyone else! More

They have several nice waiting areas and the service was quick and kept me updated. quick and kept me updated. More

Great service. Had a shuttle for me and called me as soon as the repairs were made. 5 star service. Had a shuttle for me and called me as soon as the repairs were made. 5 star service. More

Professional and helpful. Didn’t have to wait long. Clean on the inside. Free food. Lol Didn’t have to wait long. Clean on the inside. Free food. Lol More

Best customer service in the country! !! The service techs are highly qualified and tell you exactly what needs to be addressed. !! The service techs are highly qualified and tell you exactly what needs to be addressed. More

VERY DISSATISFIED WITH THE SERVICE I RECEIVED ON SATURDAY FEB THE 19TH. I HAD BOOKED A OIL CHANGE WITH JOE SHOBER FOR 8AM. WHEN I GOT THERE A GUY NANED CHARLES TOLD ME IT WOULD BE ABOUT 1 TO 1 AND 1/2 HOURS. FEB THE 19TH. I HAD BOOKED A OIL CHANGE WITH JOE SHOBER FOR 8AM. WHEN I GOT THERE A GUY NANED CHARLES TOLD ME IT WOULD BE ABOUT 1 TO 1 AND 1/2 HOURS. I TOLD HIM I HAD A APPT. HE SAID DO YOU KNOW HOW MUCH IT WILL BE AND I SAID NO. HE TOLD ME IT WOULD BE 58.00 AND I SAID OK. WHEN IT WAS DONE IT WAS 83!!! THEY HAD USED SYNTHETIC OIL AND DID NOT ASK ME. VERY UNPROFESSIONAL!!! I BOUGHT MY CAR THERE AND HAVE ALWAYS HAD IT SERVICED THERE. IF THERE WAS ANY QUESTION ON WHAT OIL TO USE THEY COULD HAVE LOOKED AT THE RECORDS THERE OR ASKED ME BECAUSE I WAITED!!! I AM GLAD I WILL HAVE OTHER OPTIONS TO SERVICE MY CAR AND TO BUY MY NEXT CAR. More

The Service Department was timely & super friendly. Once done Joe showed me exactly what they had done & if I were to need to adjust anything I was shown how to do so. Always a Great Experience with Once done Joe showed me exactly what they had done & if I were to need to adjust anything I was shown how to do so. Always a Great Experience with Joe & AutoNation Honda West Knoxville! More

Charles was informative and helpful from beginning to end, as I got my oil changed as well as a few minor repairs. end, as I got my oil changed as well as a few minor repairs. More