AutoNation Honda West Knoxville

everybody is kind and always smiling and always trying to go the extra mile to make sure they help you the best they can go the extra mile to make sure they help you the best they can More

I found this Honda store (including Ed, who sold me the car to the manager) to be outstanding in every way. They were professional, polite and the store were willing to go out of their way to please me. car to the manager) to be outstanding in every way. They were professional, polite and the store were willing to go out of their way to please me. Now that's good customer service that I expect when I am purchasing something. The store was decorated very nice and was extremely clean. I would definitely recommend this store for anyone wanting to buy a HONDA. I truly can't say enough good things with how I was treated. I always seemed to matter. More

They always are very helpful and honest every time I am there for service appointments. there for service appointments. More

I received prompt service. I was made aware of concerns, that require prompt service to be addressed. that require prompt service to be addressed. More

Courteous and efficient service always! A very nice place to wait for your car and pleasant stafff. place to wait for your car and pleasant stafff. More

When I called in with my possible problem my call was answered right away. The person who answered the phone call was not sure what my problem was and she immediately consulted with another technician an answered right away. The person who answered the phone call was not sure what my problem was and she immediately consulted with another technician and suggested the course of action. She also asked me when I wanted to bring my car to the dealership if suggested actions did not help. When I've brought the car to the dealership it was immediately admitted for the check up and in less then an hour I've got the answer. Every person I had to talk with was very affable, polite and what's very important, professional. More

Excellent service. Very professional and knowledgeable. I will definitely use them for all my service. I will definitely use them for all my service. More

Recall on hood latch. Called and was given choice of my requested dates. Got one early and was told the wait to fix could be 1 to 2 hours. Went in and was meet right away. Fix took only 45 minutes and I requested dates. Got one early and was told the wait to fix could be 1 to 2 hours. Went in and was meet right away. Fix took only 45 minutes and I was on my way. More

When I called in, they were incredibly kind, professional and helpful. Each point of contact made sure I got exactly what I needed and made sure I was happy with the results. Brad, in service, was especially and helpful. Each point of contact made sure I got exactly what I needed and made sure I was happy with the results. Brad, in service, was especially wonderful and is a true ambassador for your company. More

I am hesitant to give 5 stars because no one is perfect and no company is without its flaws, however we can talk about attitude and effort and attention to detail which were all present as far as I could t and no company is without its flaws, however we can talk about attitude and effort and attention to detail which were all present as far as I could tell. More