AutoNation Honda West Knoxville

It does not make sense to phone to schedule an appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and appointment for an oil change and have the only available time slot almost 2 weeks later. Also, I showed up for my 9:00 am appointment at 8:50, and, i was out at 11:15 am. It took almost 2 and 1/2 hour for an oil change and a tire rotation. I understand that you also perform some inspection steps, but good grief, this is crazy …. especially considering the fact that you knew two weeks in advance about this appointment. Am I making sense? Other than that, I love your employees. They are all very professional and cordial. More

I had my Honda Civic serviced on Sept 3rd 2021 at Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly w Autonation Honda on Parkside Drive. Jordan Coleman was my service advisor. He was very knowledgeable and thorough and was able to pin point exactly what my service my car needed. So nice to be able to drive my car and not wonder about it being safe and reliable! 🤗 I will definitely take my car back to Jordan on my next maintenance checkup and in between when something comes up!! Thank you for your help Jordan!! More

The staff went out of their way to accommodate some unique situations during the purchase and trade-in process. Brandon, my salesman was very communicative throughout and I cannot thank him enough! A unique situations during the purchase and trade-in process. Brandon, my salesman was very communicative throughout and I cannot thank him enough! A very friendly place to do business! More

We purchased our vehicle here and recently returned for an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellen an oil change. Both experiences were positive, and this dealership has exceeded our expectations. Thank you to Lyric in the service dept for excellent customer service. More

Bill was very nice and called me when my vehicle was done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the done. Very polite and nice. He had a part ordered for me that covered the oil filter. When I purchased the car, the part was missing. He ordered the part and made sure if was there so I only had to make one trip when I got my oil changed. I appreciate that since I work during the day. More

Great service and staff! Very knowledgeable representatives and quick turn around times on standard maintenance. I highly recommend this place for getting work done on your Honda. representatives and quick turn around times on standard maintenance. I highly recommend this place for getting work done on your Honda. More

As usual Joe was great to work with, good communication timely feedback, the primary reason I continue to return to the auto nation dealership for sales and service timely feedback, the primary reason I continue to return to the auto nation dealership for sales and service More

Waited over one week for appointment was the only negative. The person who checked me in was very nice nice and knowledgeable. All around good. negative. The person who checked me in was very nice nice and knowledgeable. All around good. More

Friendly, kind always great to work with! Waiting area is neat and clean! Have coffee and newspapers to read, which helps if you are waiting! neat and clean! Have coffee and newspapers to read, which helps if you are waiting! More

Repair was timely, staff was very friendly, waiting room was neat and clean. The whole process was very organized and went smoothly. Great communication from staff. was neat and clean. The whole process was very organized and went smoothly. Great communication from staff. More