AutoNation Honda West Knoxville

I first contacted Jason by way of the Dealer's Internet Page concerning the Honda Ridgeline. When I arrived at the appointed hour he was readily available to answer my questions about the product. The atmo Page concerning the Honda Ridgeline. When I arrived at the appointed hour he was readily available to answer my questions about the product. The atmosphere was calm and low key without any pressure or stress anywhere to be heard. Jason was very knowledgeable and exhibited no desire to push me into an instant decision. The other salesmen and administrators in the area gradually sauntered by and introduced themselves, offering to answer any questions I might have. I really appreciated the overall calmness conveyed by the entire staff. Thank you. Chan More

Today I came in to have my 2008 honda civic rear brakes checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have checked.Turns out I needed the rotors turned and brake pads put on the rear of the car.I dealt with Sean with out a dout he is the best person I have worked with when needing my car fixed. A plus in my book. James Jackson More

We visited this dealership twice. The first person we worked with was a nice guy but did not seem to know as much about the Odyssey as we would have liked. On our second visit to the dealership we were d worked with was a nice guy but did not seem to know as much about the Odyssey as we would have liked. On our second visit to the dealership we were directed to Gene as the original person we saw was busy. We wanted to test drive the vehicle. Gene knew lots about the features of the Odyssey. However, once we told him we were looking at both the Odyssey and the Sienna his demeanor changed. He had many bad things to say about the Sienna and did not treat us as a true potential buyer. He never asked us to sit down to talk about the van and when I asked if we could talk numbers he told me, "Only if you're willing to take a van home today." I told him that was a possibility, but that we'd need to sleep on it to be sure. When we gave him a price that we found on edmonds.com he was unwilling to negotiate. He basically told us that he could save us a few hundred dollars on the MSRP and that's it. So, we called Airport Honda. We worked with a fantastic gentleman there who negotiated with us and treated us as customers should be treated. And you know what? We bought a van from him. Sorry West Side Honda, your customer service was poor and for that, you lost a sale. More

West Side Honda did a great job when I was buying my Accord. I had done a lot of research online and knew exactly what I wanted to buy. They quoted me a price on the phone, with very little haggling req Accord. I had done a lot of research online and knew exactly what I wanted to buy. They quoted me a price on the phone, with very little haggling required. I got a lower price quoted to me from Rusty Wallace Honda but when I arrived to purchase my car they were unable to sell me the car at the quoted price. I then drove across town at 9:00 p.m. and bought it at West Side Honda. They stayed open until 11:00 to help me buy my Accord. They made it a great experience! I will be buying another Accord from them next year when the 2008 model comes out. More