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AutoNation Honda West Knoxville
Knoxville, TN
1,741 Reviews
AutoNation Honda West Knoxville is your go-to destination for all things Honda in the Knoxville area, and is one of the largest Honda dealerships in Tennessee. Located in on the west side of town, you can find our dealership near the intersection of I-40 and I-140. From the latest new Honda vehicles for sale, to our extensive used inventory, AutoNation Honda West Knoxville has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 4:30 PM
Sunday Closed
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Showing 1,741 reviews
July 30, 2021
First visit. On time service. I had brakes changed. Seem ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was ok. Very pleasant staff. But they could not give me the battery test numbers when I asked for them.The billing paperwork said it was attached. It was not. When I called they did not have the numbers but she said the battery must be ok because it was checked off as ok. So my impression is that it may not have been tested and maybe other things were not properly looked at. So I have my doubts as to competence and honesty. The battery test was important because it's 3 years old. More
by victor
Employees Worked With
Tristan
July 30, 2021
Our salesperson Joseph was on vacation when we visited Autonation Honda in Knoxville. However, Brandon was there to help in his place. We had a wonderful experience with him. Very knowledgeable and answer Autonation Honda in Knoxville. However, Brandon was there to help in his place. We had a wonderful experience with him. Very knowledgeable and answered all of questions. More
by Jessica807
Employees Worked With
Brandon
July 29, 2021
When I arrived at the Honda dealership I was very upset that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bi that my Honda civic was not running right..I am a nurse who still needed to visit a hospice patient .I did not have anyone to call to help me ...Bill immediately took my needs into his own hands...He got a rental for me ...he allowed me to get some things out of my car which I needed ...He stated he wanted to give back for what I stood for working for hospice and he did ..He went above and beyond taking care of my needs and I am very thankful he was there that day... .. More
by cindyfloyd
Employees Worked With
Bill
July 29, 2021
The job is alawys done right and the people are very friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. friendly. Waiting area is comfortable and clean. I’ve been coming here for years and the service has been excellent each time. More
by alicetngrl
Employees Worked With
Joe Schober
July 28, 2021
I am very dissatisfied with Auto Nation Honda's business practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment practice of substituting non-OE parts and addtives during oil change as a routine unless the customer opts out. Our most recent service appointment on July 27 (invoice # 786543) reflects that this substitution was made again during oil change on our 2019 Honda CR-V in spite of my verbal request at the time of scheduling with Rebecca to have only Honda parts used. I saw my comments reflected on the service schedule notes at the time of check-in with Jordan so I was confident that this would be honored. We were recently informed about your non-OE oil filter substitution practice by a Honda mechanic in the community. We hope that you will reconsider your communication practices at the service desk to give customer preference more weight. More
by victoria durham
Employees Worked With
Jordan , Rebecca
July 28, 2021
*Service*Trista @AutoNationHondaKnoxville, was by far, *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast *Service* Trista @AutoNationHondaKnoxville, was by far, the best service advisor I have ever had - in any dealership, from WestCoat to the East Coast!!! Hands Down! More
by Jennessee22
Employees Worked With
Trista
July 27, 2021
Will Clifford went above and beyond in all aspects from trade-in to purchasing our new vehicle. We had a great car-buying experience thanks to him! trade-in to purchasing our new vehicle. We had a great car-buying experience thanks to him! More
by Terramayberry
Employees Worked With
Will Clifford
July 26, 2021
great people. very friendly. they helped alot in choosing and getting my loan approved. it wasxa nice experience to have a new car purchased from autonstion choosing and getting my loan approved. it wasxa nice experience to have a new car purchased from autonstion More
by Lalbaba
Employees Worked With
mahmood
July 26, 2021
Very caring service advisers and excellent work. Appointment made with ease and rep gave me great attention and advice. Good service here keeps us coming back. Appointment made with ease and rep gave me great attention and advice. Good service here keeps us coming back. More
by Magblos
Employees Worked With
Trista Messer
