AutoNation Honda West Knoxville

I was totally satisfied with the service received and the communication provided by the Service Advisor. communication provided by the Service Advisor. More

Always get excellent service work from ease of appointment to completion of work in a timely mannefr appointment to completion of work in a timely mannefr More

Had an unfortunate break down of my daughters car. Had to be towed in right before a holiday. My service advisor and his group of technicians was very helpful in getting to her car in between other ap Had to be towed in right before a holiday. My service advisor and his group of technicians was very helpful in getting to her car in between other appointments and getting us back up and running again and on the road! Very grateful! More

I am pleased to say that I purchased a 2023 Honda Accord EX, Cody Underwood was my first contact at AutoNation Honda, He made an appointment for the following day for me to test drive the car with Jamau EX, Cody Underwood was my first contact at AutoNation Honda, He made an appointment for the following day for me to test drive the car with Jamaul Walter, sales consultant, He was polite, eager to assist, took the time to answer all my questions with no pressure. Due to personal circumstances , I wasn't able to take the car home that day and Jamaul assured me there was no issue with leaving the car at AutoNation till I could pick it up.on the following day. It was Jamual's day off and he made arrangements with Carlos to be on hand to assist me. Cody Underwood went over the features of the car and all the options that were available. He was very thorough and answered all my questions. Cody followed up with me a few times to see if there were any questions or concerns, Smiley faces, friendly, with knowledgeable and professional personnel eager to assist customers. I highly recommend this dealership and will be a return customer. More

I was able to make an appointment that fit my schedule. The multi-point inspection of car systems found everything to be satisfactory. The service representative was polite, and the required service comple The multi-point inspection of car systems found everything to be satisfactory. The service representative was polite, and the required service completed quickly. This was just another pleasant experience at this dealership. I have purchased three Honda Accords from Auto Nation, and all have been excellent automobiles that met my needs. More

I had an amazing experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Mr Mahmood is the best person, I've ever met. everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Mr Mahmood is the best person, I've ever met. More

Stephanie was so pleasant to work with! She was kind, informative, and eased my nerves. She was kind, informative, and eased my nerves. More

The dealership was very clean salesman for very polite. It was a great experience for me. I would recommend this dealership to anyone. It was a great experience for me. I would recommend this dealership to anyone. More

local location started service on appointed time great customer service from Joe in the service department. customer service from Joe in the service department. More

They add thousands of dollars of useless add on costs on top of MSRP. They expect their customers to pay a $3000 dollar market adjustment! They also added another $2800 of bogus protection packages. Wou top of MSRP. They expect their customers to pay a $3000 dollar market adjustment! They also added another $2800 of bogus protection packages. Would not even let us test drive without agreeing to their $5800 added on dealer profit before hand. We ended up buying from a dealer in South Carolina and did the whole deal online for MSRP. I only wish I had known about their tactics before my Aunt got ripped off by them last year. Prepare to be gouged at this dealer. More