AutoNation Honda West Knoxville

Courteous service and friendly smiles from everyone. Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his hon Coffee and snacks while you wait for your car. I would like to recognize service advisor, David Amerine, who understood my need and gave his honest and unbiased opinion for resolution. Dealership has a comfortable atmosphere. I am pleased with this dealership and will be a returning customer. More

Sales people are not forthcoming (made mistake of buying package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads t package where we were promised car paint would be touched up for any nicks in the first year. Went to schedule 1hr at appt and the fine print reads that this is only for a problem with the paint chipping due to sun damage). Took it in for first visit. Automatic door making mechanical noise when it closed in cold weather. Couldn’t replicate noise at dealership, but it was noted so if it ever returned, they would fix it free of charge since it happened at under 5k miles. Brought it back,l for oil change. Sales person heard noise. Said it needed to be fixed. Honda agreed they would pay half. The sales manager asked us not to submit a review until he could “rectify the situation”. It was never rectified and a review was never submitted. More

Excellent service as always. Appointment timely and efficient. Wait no more than expected. Great visit as always Appointment timely and efficient. Wait no more than expected. Great visit as always More

It was very professional and sincere service. I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with I always feel I can rely on their good quality service. Charles Whiteaker has been assisting me for recent years, and he has been providing me with consistent great customer services. More

10/10 all the way Danny lee and junior are the best and very nice! very nice! More

Excellent Customer Service! I was told it would take 3 hours, but they were done in 2 hours. I was told it would take 3 hours, but they were done in 2 hours. More

One of the best experiences I’ve ever had working with a dealership. Cody was a pleasure to work with. dealership. Cody was a pleasure to work with. More

I had a great car buying experience at AutoNation Honda. My salesman, John Sharp, was extremely helpful and was able to answer all of my questions. I left the dealership feeling confident about my purchase, My salesman, John Sharp, was extremely helpful and was able to answer all of my questions. I left the dealership feeling confident about my purchase, and I would not hesitate to purchase another vehicle from this dealer. More

Sales process was fine. But buyer beware we are very disappointed Autonation has yet to pay-off the loan 9 days out on the trade-in vehicle causing late payment notices, cre But buyer beware we are very disappointed Autonation has yet to pay-off the loan 9 days out on the trade-in vehicle causing late payment notices, credit blemishes, and possible late payment charges. Worse yet when confronted they said these things take time and could not tell us when they will pay it off and wouldn't even agree to call us when it was done. They said you'll just have to keep checking on it. When I called Honda Finance to inquire if pay-off had been made they said no. They said the only thing they could suggest is we could make a payment on the trade-in which I no longer own and the dealer would be required reimburse us. Why should I fund their exchange process even temporarily. Autonation, however didn't waste a second cashing our down-payment. So based on this I would not recommend Autonation. More