AutoNation Honda West Knoxville

My experience was good except for one thing. I wanted to apply for financing to assist in paying for the work I had done. I was told great go ahead and do that. When I went to pay I found out th I wanted to apply for financing to assist in paying for the work I had done. I was told great go ahead and do that. When I went to pay I found out that I could not use it until I get the physical card. Many credit cards offer immediate use upon approval and I thought that would be the case here. Your employees are aware of this and should have told me. I had other ways to pay, don’t need that much service on my car, and would not have chosen to take the ding on my credit for a card I won’t be able to use that much. It’s a matter of “you are welcome to apply but you won’t be able to use it for this service”. I feel like it was under handed to not inform me. More

Great service! Very efficient! I arrived on time and was taken in immediately. Very friendly service advisor! Very efficient! I arrived on time and was taken in immediately. Very friendly service advisor! More

I had a great experience all the way around. They were very accommodating to set up my appointment. There was no hassle to drop my car off to get the service done. And they were done really q They were very accommodating to set up my appointment. There was no hassle to drop my car off to get the service done. And they were done really quick. I made an early appointment to drop my car off before they opened and thought I would have a day of running around before I would hear back from them. That was not the case. I got a call in a couple of hours that my car was ready to go. More

My advisor Jr. is wonderful. He listens to my concerns and addresses all my issues. is wonderful. He listens to my concerns and addresses all my issues. More

I have been a customer to AutoNation Honda West Knoxville since 2005. I have used the service department for all service on three vehicles since that time. Recently I dealt with Christian Elwood for the se since 2005. I have used the service department for all service on three vehicles since that time. Recently I dealt with Christian Elwood for the service on my 2016 Honda Pilot. He was very polite and explained the necessary service. As always, I am happy with the service department. More

I have been doing business with AutoNation Honda West Knoxville since 2015. They always do a Great job in helping me find the right car for my needs and from the sales staff to the financing to the se Knoxville since 2015. They always do a Great job in helping me find the right car for my needs and from the sales staff to the financing to the service after the sale I know that I am in good hands and that everything will be handled just right. I will continue to let AutoNation Honda West Knoxville to handle all of my automobile needs because they no how to get things done. Thank you to all of the AutoNation team, Sincerely, Vickie Canupp More

Driving through Tennessee, I had a tire emergency. Danny Lee was so kind and friendly, and helped me de-stress. He got the problem fixed very fast, and got me back on the road with the assurance that Danny Lee was so kind and friendly, and helped me de-stress. He got the problem fixed very fast, and got me back on the road with the assurance that I could reach my destination. I don't know what I would have done if I hadn't spied the dealership from the interstate and headed to where all my problems were quickly and professionally solved. Thanks, Danny! More

Great service and they always explain needed maintenance vs what I can wait on for next time. vs what I can wait on for next time. More

The service department was excellent! They fixed my car quickly, and kept me updated in the status of my vehicle. I felt they were fair, honest, and helpful. I will definitely return! They fixed my car quickly, and kept me updated in the status of my vehicle. I felt they were fair, honest, and helpful. I will definitely return! More

George and the service department fixed my car correctly. They knew what was wrong. My car has not worked this well in a long time. They knew what was wrong. My car has not worked this well in a long time. More