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AutoNation Honda West Knoxville

Knoxville, TN

Overview
Reviews
Vehicles
4.8
1,743 Reviews
AutoNation Honda West Knoxville is your go-to destination for all things Honda in the Knoxville area, and is one of the largest Honda dealerships in Tennessee. Located in on the west side of town, you can find our dealership near the intersection of I-40 and I-140. From the latest new Honda vehicles for sale, to our extensive used inventory, AutoNation Honda West Knoxville has it all. Visit our website to learn more, and schedule a test drive today.
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10117 Parkside Drive

Knoxville, TN

37922

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Showing 1,743 reviews

November 10, 2022

Great dealership! Ed P. Was a great help throughout the entire process. He was good at communicating with me as I waited for my car to come in. Highly recommend the Au More

by kirachambersdesign
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ed P.
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Nov 18, 2022 -

AutoNation Honda West Knoxville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

November 10, 2022

GREAT customer service! Highly recommend this Honda dealership . This is my 2nd CR-V Would purchase another one here. More

by Sally
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Schober
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Nov 18, 2022 -

AutoNation Honda West Knoxville responded

Hi Sally, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Honda West Knoxville and we hope to be of service again in the future.

November 10, 2022

Car was not repaired! Honda acknowledges issue but refuses to fix, leaving me with a $60K irritation!!! Ref. Techline 4557328 More

by Timrisley741
Service Communication
Recommend Dealer
No
Employees Worked With
Charles, Nick
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Nov 18, 2022 -

AutoNation Honda West Knoxville responded

Hi, we appreciate you taking the time to respond. The staff at AutoNation Honda West Knoxville take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (865) 730-0012. We hope to hear from you.

Nov 25, 2022 -

Timrisley741 responded

In fact I did call the General manager, had to leave a message. It has been 3 business days since and no return phone call. I can only assume AutoNation Honda has no interest in actually helping dissatisfied customers. This message "AutoNation Honda West Knoxville take our reviews very seriously" only pay's lip service to the public, they hope dissatisfied customers won't actually act on their request to call them.

November 10, 2022

Thank you for your help with our Acura RL repair. Our car had a major problem when we were on vacation and you did a nice job of repairing it. Also, starting it every few days to make sure it started More

by shaferne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Manager
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Nov 18, 2022 -

AutoNation Honda West Knoxville responded

Hi, it is great to read such wonderful comments about your recent experience with us! We always strive to provide personable and excellent customer service. Thank you again for the review!

November 09, 2022

My experience at AutoNation Honda with Austin Smith was great! There was much helpful information given , the "feeling" was comfortable, and low pressure and patience was shown. I was/am so appreciative More

by patpdodez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Smith and Joe Barnett
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Nov 17, 2022 -

AutoNation Honda West Knoxville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 08, 2022

The salesman was very nice and knowledgeable. There was not a lot of surprises. We are very happy with our purchase. We feel we got a great deal. More

by Mhd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon
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Nov 16, 2022 -

AutoNation Honda West Knoxville responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2022

Brad was very helpful and patient during my service visit, and has always been a great person to deal with. Thanks Brad More

by Saevans5869
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad, and I am not sure of the name of ladies that gave me a ride to turkey creek and picked me back up
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Nov 15, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

November 07, 2022

Great service without a long wait. ...Christian went out of his way to ensure I I was comfortable with outcome. More

by lmccor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Elwood
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Nov 15, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

November 07, 2022

very friendly--quick service--nice and clean lounge and bath room, could not ask for nothing better, thanks More

by DAVIDR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
n/a
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Nov 07, 2022 -

DAVIDR responded

THANKS FOR THE FRIENDLY SERVICE

Nov 15, 2022 -

AutoNation Honda West Knoxville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

Nov 15, 2022 -

DAVIDR responded

THANK YOU

November 05, 2022

It was easy and smooth service as always. Don’t have to wait for long More

by parth6605
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samuel Condon
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Nov 12, 2022 -

AutoNation Honda West Knoxville responded

Hello, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!

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