AutoNation Honda West Knoxville

Service I expect when I bring a vehicle in for service at a dealership. Thank you. a dealership. Thank you. More

Very friendly and helpful. The wait time I was given was veery accurate. Look forward to my next visit. The wait time I was given was veery accurate. Look forward to my next visit. More

First time going to this dealership (service dept) because I'm new to TN. I'm very impressed with the friendliness and the way they kept me updated throughout the service of my vehicle. because I'm new to TN. I'm very impressed with the friendliness and the way they kept me updated throughout the service of my vehicle. More

From start to finish, everything the salesman, Jason Rasor said was true. The process for Honda to build the car I ordered was the only delay which was beyond AutoNations control. The very best Honda de Rasor said was true. The process for Honda to build the car I ordered was the only delay which was beyond AutoNations control. The very best Honda dealership I’ve dealt with and had a 1995, 1998, (2004 Acura) 2015, 2017, 2021 More

I needed to replace my 25-year-old full-size truck. I wanted a mid-size truck, preferably electrified (EV, PHEV, or FHEV). No viable options (acceptable price and/or delivery timeframe) existed on the I wanted a mid-size truck, preferably electrified (EV, PHEV, or FHEV). No viable options (acceptable price and/or delivery timeframe) existed on the market for electrified mid-size trucks. When researching mid-size trucks with traditional ICE powertrains, the Honda Ridgeline fit my requirements best. Our last purchase experience at AutoNation Honda West Knoxville was so good that I did not consider any other dealers. I checked the online inventory. Fortunately, AutoNation Honda had the exact trim and color that I wanted in stock. I contacted the Sales team online and took delivery the next day. The sales and delivery processes went very smoothly. That represents my 9th Honda purchase since 1986. More

Bought a car and it broke down within 250 miles less than a week later. They fixed it for free but also told us they would cover the tow($400+) and would reminburse us. After weeks of trying to reach the per a week later. They fixed it for free but also told us they would cover the tow($400+) and would reminburse us. After weeks of trying to reach the person who said this and them not returning our calls I am done. This place is filled with scammers who just want to get you in a car and off their lot. Would 1000% not recommend their management at all. Update: I left 2 messages for the GM on Friday, 1 he wasn't in and the other he was not able to take my call. My 3rd and final attempt they sent me to Adam, who my fiancée was dealing with, voice-mail. Adam called me back on our way out of town and made it seem as though my fiancée was lying about the situation and that he was told 2 weeks ago that a refund was not going to done. This was not the case as he told him he would call him back and never did. I placed Adam on speaker phone to allow him to speak with both of us as we were in the car together. Adam quickly changed his tune and stated he would get with his GM and call us back. He called us back Saturday evening and stated that they would only reimburse us for $300 of the amount they said they would and I would need to take down my review. We said let us think and we will call you back Monday as we were out of town. We called back Monday on voice-mail and advised we wanted the full amount and we would delete the review or the $300 and we would update it saying we met in the middle. And as of my writing this Adam nor the GM have returned the call. This management is a joke. Update: we met in the middle for reimbursement. More

Staff was very helpful and service was completed quickly. Very pleased with the service that was provided at this dealership! Very pleased with the service that was provided at this dealership! More

Danny Lee was great! Prompt attention to my service request. I will definitely take my vehicle here for future service needs. Prompt attention to my service request. I will definitely take my vehicle here for future service needs. More

Just came in for a oil change and to have a brake light checked and the service department was very helpful and answered all questions. The oil changes are just to expensive. checked and the service department was very helpful and answered all questions. The oil changes are just to expensive. More

Excellent experience, and preordering was an excellent way to business. Actual price quoted was exactly what I paid. Look forward to doing business with them again. way to business. Actual price quoted was exactly what I paid. Look forward to doing business with them again. More