AutoNation Honda West Knoxville

Was treated very fair by salesman and most important I wasn’t there all day to do something that should happen in no more than. Couple hours 👍 wasn’t there all day to do something that should happen in no more than. Couple hours 👍 More

Danny Lee is my Honda service advisor. I got an oil change and tire rotation during lunch time. When done, I wanted to check remote start and he showed me in seconds. He also took the utmo I got an oil change and tire rotation during lunch time. When done, I wanted to check remote start and he showed me in seconds. He also took the utmost care of my detailed Honda. Checkout was simple right at his desk. I also checked to make sure my odometer was not set on kilometers. I learn something new with Danny about my car. He also checked for any recalls when I asked and it was on my receipt, there was none. Service with efficiency, knowledge and a smile. Ask for Danny Lee for your Service appt. Also, the lady at the front desk is also very welcoming and knows all the staff. There is seating outside and nice & cool inside with several seating areas. With the intense heat, they even have an outdoor tent with a fan for their sales people. As far as facilities, the garage area, desks all immaculate. Inside Honda waiting areas very clean also. I have yet to ever see anything on the floor or in the parking lot area over the years of service going to Honda service with now my 3rd Honda.I have never used their Express Service and was taken care of in about an hour. Cars need to cool bit before oil can be changed. Oil change stickers are also placed at the top left of my windshield to let me know if my next oil change . They post these at 5000 miles to insure appointments are made. My car also tells me via the dash screen that Maintenance and the code is due soon. Great tech package on my 2021 Honda Accord. Go Honda teams!!!! Honda service also services Toyotas and other vehicles, just call and ask! Also remember to check your email for Honda Autonation service coupons. Every bit helps. But service is the best! If Danny doesn’t know the answer he will look it up, talk to technicians all right then and there, not that is service!!! More

Clean waiting area. Very friendly and knowledgeable. Always gives me updates and alerts me to any upcoming repairs I may need. Very friendly and knowledgeable. Always gives me updates and alerts me to any upcoming repairs I may need. More

They kept me up to date on my car. I wasn't left out of the loop. I wasn't left out of the loop. More

I had a chance to work with Joseph. He was great and helpful as well as fun to work with. It was a great experience for me. He was great and helpful as well as fun to work with. It was a great experience for me. More

Very pleased with service. made appointment on line and left car for oil change tire rotation and check up. Danny Lee was my service advisor and he was very courteous and helpf made appointment on line and left car for oil change tire rotation and check up. Danny Lee was my service advisor and he was very courteous and helpful and I highly recommend auto honda west for their service because of him. More

The man who works at Honda who knew some sign language did a super job finding the right car for me. Plus helped me returned the rental car and dropped him off. And also other man who was with him made it did a super job finding the right car for me. Plus helped me returned the rental car and dropped him off. And also other man who was with him made it possible for me to get approval of my new car. I'm very pleased with the outcome of their services. Thank you very much! More

Really good experience with oil change and tire rotation. Did not have to wait but about 1 hour. Did not have to wait but about 1 hour. More

This dealership is so helpful in every way from buying, leasing and servicing. Chris in the service department is so kind and always with a smile on his face leasing and servicing. Chris in the service department is so kind and always with a smile on his face More

The Service Manager was very helpful in fixing an error on my invoice. The dealership has a habit of recommending services at a greater frequency than the Honda Owner’s Manual and Maintenance Minder recom on my invoice. The dealership has a habit of recommending services at a greater frequency than the Honda Owner’s Manual and Maintenance Minder recommend. They refused to discount a replacement battery that they said I needed even though my car is less than 2 years old and has an extended warranty. More