AutoNation Honda West Knoxville

the customer service is great, quick professional and they make sure you understand any issues they find. I have been dealing with them since 2003 and find their level of service is consistent and profes they make sure you understand any issues they find. I have been dealing with them since 2003 and find their level of service is consistent and professional. More

I dropped the car off at the scheduled time. The service dept brought the car right in and said it would be about an hour for the service. It was done in 50 minutes The service dept brought the car right in and said it would be about an hour for the service. It was done in 50 minutes More

This dealership provides great customer service and they have a very nice and helpful staff. The waiting areas allow for sitting at tables or, if you prefer, a den like setting for watching TV. have a very nice and helpful staff. The waiting areas allow for sitting at tables or, if you prefer, a den like setting for watching TV. More

The service representative are very nice and helpful. They are polite and friendly.the service is good! They are polite and friendly.the service is good! More

Great customer service and very professional staff. I’ve never had an issue, both the sales and service teams are wonderful I’ve never had an issue, both the sales and service teams are wonderful More

Poor customer service in the service department. The service tech lies about the wait time. I understand people being busy, but it shouldn’t take 2-1/2 hours for an oil change and tire rotation wh The service tech lies about the wait time. I understand people being busy, but it shouldn’t take 2-1/2 hours for an oil change and tire rotation when I was told an 1-1/2 hours. It’s over $600 for new brakes and rotors. Inflation is real, but I had the same service completed for $269 at a reputable business. I’m very disappointed with everything about my last visit. More

I’m always happy when i have my car serviced at Autonation. Danny does a great job making sure my car is fixed in a timely manner. Autonation. Danny does a great job making sure my car is fixed in a timely manner. More

Since purchasing my Pilot in 2016, AutoNation has been the only place where I have the engine serviced. I've had different/few service advisors over the years. And I really appreciate Christian - he was the only place where I have the engine serviced. I've had different/few service advisors over the years. And I really appreciate Christian - he was friendly and courteous. He kept me informed of what's going on. He did his best to resolve the popping noise I complained of since 2016 by looking up my past records and talking with his supervisor. This is the MOST any advisors had done for me. The popping/crackling noise from my dashboard is still there - I'm disappointed the manufacturer Honda has not found a fix still but I know it's not from lack of Christian at AutoNation trying. The next time I visit, I'll have to readdress the issue. I hope Christian will still be around - it so helps when good help stick around. More

Brad was very friendly and helpful. Answered many questions and went out of his way to check on issues for us Answered many questions and went out of his way to check on issues for us More

Employees were very professional explained everything prior and on check out went over everything again shuttle was great prior and on check out went over everything again shuttle was great More