AutoNation Honda West Knoxville

I always a great experience at this dealership! Joe S. always provides amazing customer service. Joe S. always provides amazing customer service. More

Our service representative, Brad Skinner, was wonderful. He handled our appointment promptly and actually got us out on the street much quicker than expected. A great improvement from the last couple of app He handled our appointment promptly and actually got us out on the street much quicker than expected. A great improvement from the last couple of appointments. In the past we were usually very satisfied until our last two appointments when we were left parked in the yard for an hour to an hour and a half before bringing us in for an oil change and tire rotation. Happy to see that things are getting back to the way they used to be. Again, thank you so much Brad Skinner for making our appointment an enjoyable one. Great work! More

A good word here for Junior Teffeteller's service. He always makes sure to cover every detail and with a friendly, helpful attitude. I can't rate the Quality of Work category. So far, things seem to b He always makes sure to cover every detail and with a friendly, helpful attitude. I can't rate the Quality of Work category. So far, things seem to be OK. More

My last visit to service was unexpectedly great -- after checking my issue, I only needed a small creative fix rather than to buy a whole expensive part. I appreciate the attention to detail, the full discl checking my issue, I only needed a small creative fix rather than to buy a whole expensive part. I appreciate the attention to detail, the full disclosure to me of the problem (allowed me to see for myself), and the respectful attitude. And it cost me nothing but a small bit of time. Next oil change will be at the dealership! They have earned my trust. More

Bought a used truck from this dealership and had a bad battery, which I think would happen a lot from used vehicles sitting on the lot for sale , called and told my sales man Brian , he said drop it off a battery, which I think would happen a lot from used vehicles sitting on the lot for sale , called and told my sales man Brian , he said drop it off and we will take care of you , brought the truck in and the service department was all over it and had a new battery replaced in under and hour, everybody was friendly about it. More

I have been very pleased with the service and the people that help me. Have had questions and have gone to the dealership for answers and they have been very helpful and didn’t make me feel dumb. that help me. Have had questions and have gone to the dealership for answers and they have been very helpful and didn’t make me feel dumb. More

Excellent sales person (Brian) who made us feel welcomed, He also answered all our questions and needs. We purchased our passport right from the lot that day! He also answered all our questions and needs. We purchased our passport right from the lot that day! More

More like 3. 5 stars. Would I recommend them? Yes, but with a disclaimer that you need verify their work. Took 2017 Honda Pilot in for service. Service rep - great 5 stars. Would I recommend them? Yes, but with a disclaimer that you need verify their work. Took 2017 Honda Pilot in for service. Service rep - great, wish I remembered his name. Mechanics - not so great (I think this is an industry problem right now). They replaced the battery (not why I took it in. had I known, would have done it myself); however, they failed to reinstall part of the air intake system they removed to access the battery, which wasn't discovered by us until a general engine check after a week and a long road trip. They did replace/reinstall the air intake part with no hassle or delay. Service also gave us two free oil changes. Service is good overall...if you keep an eye on them :) More

Danny is the GOAT! He tries/does everything to correct the issues and keeps me up to date while doing so. He tries/does everything to correct the issues and keeps me up to date while doing so. More

Brian was my sale person and he was great. He stayed me me the whole time and we were at the dealership until 10 at night so that I could drive away in my new car. He stayed me me the whole time and we were at the dealership until 10 at night so that I could drive away in my new car. More