AutoNation Honda West Knoxville

Our car salesman was Akonday he was great! The sales manager didn’t take my concerns with the vehicle I was purchasing seriously and that kinda aggravated me bc it ended up taking 2 separate t The sales manager didn’t take my concerns with the vehicle I was purchasing seriously and that kinda aggravated me bc it ended up taking 2 separate trips to get everything sorted out I was less then impressed with the sales manager he never even greeted us or took our concerns seriously, our salesman did everything he could but there is only so much you can do when your manager doesn’t take what you’re telling them seriously, our finance guy was great he was very personable and work with us to get everything where we needed it to be!!!! When it came to the issues being resolved with the vehicle Lyric took full control and really did her best she really impressed me and got everything taken care of as fast as possible she was disappointed they didn’t tell her concerns immediately when I voiced them Monday and could have resolved it before I even purchased the vehicle but she really did a great job over all I’m happy with my experience but the sales manager could have listened to customer concerns or at least acted like he cared this was probably one of the biggest purchases me and my husband have made since we bought our house and to us that’s a big deal, and I felt like this could have been I resolved a lot faster instead of me and my husband and having to visit the dealership 4 out of 5 week days this week!!! More

Junior made my visit to Auto Nation Honda feel welcomed and when I called and advised him of a problem I was having with my 2016 Piot breaks and messages I received on the Honda Link, he got me right in th and when I called and advised him of a problem I was having with my 2016 Piot breaks and messages I received on the Honda Link, he got me right in that same day. More

I have been doing business with this dealership at least 15 years. I have complete confidence and trust with this west Knoxville location 15 years. I have complete confidence and trust with this west Knoxville location More

Service Advisor "Tall Guy" Brad was outstanding through the process--direct, clear, honest communicator. In fact, the entire team of service management and technical staff always do superb work and treat p the process--direct, clear, honest communicator. In fact, the entire team of service management and technical staff always do superb work and treat people well. Thank you to the skilled folks turning the wrenches--they are the MVPs that make it all possible. More

The service department is very helpful and do the right work.I recommened to my friend for auto nation honda. work.I recommened to my friend for auto nation honda. More

This was my first visit to Auto Nation Honda, the fact that I left there in a new Honda vehicle indicates it was a successful visit! We dealt with online sales person, Brock Jackson! He was very help that I left there in a new Honda vehicle indicates it was a successful visit! We dealt with online sales person, Brock Jackson! He was very helpful in the process of deciding to purchase a new vehicle! More

I bought my car here in late 2005. Since then I have been here on a very regular basis. My experiences have always been positive. I've been told about problems I didn't know I had, a Since then I have been here on a very regular basis. My experiences have always been positive. I've been told about problems I didn't know I had, and had minor issues fixed without any extra charges. The staff have always been friendly and careful, and most recent staff were outstanding! More

Is there any lower than a zero? That's my rating. I was attempting to buy a car off there lot and the online sale man told me he couldn't tell the price of the vehicle nor sale it t That's my rating. I was attempting to buy a car off there lot and the online sale man told me he couldn't tell the price of the vehicle nor sale it to me as I was going to purchase it cash that afternoon. The customer service is a zero, attitude is a zero. If looking to purchase a car please go elsewhere as this is a lot that has no common sense and apparently not interested in selling any cars cash. I asked for sales manager, CEO, anyone higher up than the unprofessional person I spoke with but they refused. Hope they never sale a car and good luck staying in business. More

This is my 3rdHonda purchase from AutoNation. God experience, great sales rep to work with. I was promised my car would arrive in 7-10 days. It was delivered the next day! God experience, great sales rep to work with. I was promised my car would arrive in 7-10 days. It was delivered the next day! More

The service department was very kind and helpful. They were able to complete my oil change in a timely manner. Thank you. They were able to complete my oil change in a timely manner. Thank you. More