AutoNation Honda West Knoxville

My car would not start and I jump started it. I took it in to service to check it out. Junior was my service writer. He had my car checked and it was the battery. He took good care of me! It was I took it in to service to check it out. Junior was my service writer. He had my car checked and it was the battery. He took good care of me! It was the best service experience I have had at a dealership! I will definitely be back! More

Always excellent service and great quality work on services. Thanks so much Joe. Always great to work with you. Thanks again. services. Thanks so much Joe. Always great to work with you. Thanks again. More

They were able to diagnose a problem with my Honda pilot that other mechanics were unable to. Saved me $1500 that the other place wanted to charge, which would not have fixed the vehicles issue. that other mechanics were unable to. Saved me $1500 that the other place wanted to charge, which would not have fixed the vehicles issue. More

Over 90 minutes, with an appointment, for an oil change seems excessive. Tires were not rotated..on the positive side, Daniel Lee was very good in his job as service person. seems excessive. Tires were not rotated..on the positive side, Daniel Lee was very good in his job as service person. More

Service seemed complete and professional, but ran very slow - about 2.5 hours for an oil change and inspection, while I waited. A bit pricey, too. slow - about 2.5 hours for an oil change and inspection, while I waited. A bit pricey, too. More

Professional and friendly service. Took a little longer than I thought it would be still finished within a reasonable amount of time. Took a little longer than I thought it would be still finished within a reasonable amount of time. More

Our car salesman was Akonday he was great! The sales manager didn’t take my concerns with the vehicle I was purchasing seriously and that kinda aggravated me bc it ended up taking 2 separate t The sales manager didn’t take my concerns with the vehicle I was purchasing seriously and that kinda aggravated me bc it ended up taking 2 separate trips to get everything sorted out I was less then impressed with the sales manager he never even greeted us or took our concerns seriously, our salesman did everything he could but there is only so much you can do when your manager doesn’t take what you’re telling them seriously, our finance guy was great he was very personable and work with us to get everything where we needed it to be!!!! When it came to the issues being resolved with the vehicle Lyric took full control and really did her best she really impressed me and got everything taken care of as fast as possible she was disappointed they didn’t tell her concerns immediately when I voiced them Monday and could have resolved it before I even purchased the vehicle but she really did a great job over all I’m happy with my experience but the sales manager could have listened to customer concerns or at least acted like he cared this was probably one of the biggest purchases me and my husband have made since we bought our house and to us that’s a big deal, and I felt like this could have been I resolved a lot faster instead of me and my husband and having to visit the dealership 4 out of 5 week days this week!!! More

Based on my experience with each person who related to me, it easy to recommend dealership. Based on my second Honda Ridgeline and a couple Odysseys, two CRV’s,it is easy to recommend Honda. me, it easy to recommend dealership. Based on my second Honda Ridgeline and a couple Odysseys, two CRV’s,it is easy to recommend Honda. More

“Jojo,”our salesman was amazing. He stayed within the budget, showed MULTIPLE cars, and made my first auto purchase a smooth one. I would definitely come back to this dealership. He stayed within the budget, showed MULTIPLE cars, and made my first auto purchase a smooth one. I would definitely come back to this dealership. More

Simply the best from buying my car to having it serviced on a routine basis. on a routine basis. More