AutoNation Hyundai 104

Awesome experience Buying or leasing a car is a big deal. My Sales person, David, made the experience enjoyable. He addressed all concerns and was very helpful. I rec Buying or leasing a car is a big deal. My Sales person, David, made the experience enjoyable. He addressed all concerns and was very helpful. I recommend all to work with him. More

Amazing Experience! A big THANK YOU is in order to GM: Charles, Sales: Dionn, Finance: Sam; and the entire team at AutoNation Hyundai 104/Northglenn. I was nervous going A big THANK YOU is in order to GM: Charles, Sales: Dionn, Finance: Sam; and the entire team at AutoNation Hyundai 104/Northglenn. I was nervous going in, but this team made me feel welcomed & at ease the entire time. You all exceeded my expectations! More

Needs some work Happy with the vehicle and it's numerous features for the price paid but the dealership handling of financial issues could use some improvements. The Happy with the vehicle and it's numerous features for the price paid but the dealership handling of financial issues could use some improvements. The issues have been taken care of to my satisfaction at this time and I am reserving any future judgements until after my first service appointment. More

Jacob Rocks - Super Helpful and Not Overpowering! If you use this dealership as for Jacob. He does a great job getting what YOU want and not the pushy salesman act. Very diligent. If you use this dealership as for Jacob. He does a great job getting what YOU want and not the pushy salesman act. Very diligent. More

Great Experience at Autonation Hyundai Great experience from beginning to end. They were fast, to the point and way more thorough in explaining features in the vehicle. I left and came back Great experience from beginning to end. They were fast, to the point and way more thorough in explaining features in the vehicle. I left and came back and they prepared all the initial paperwork while I was gone to speed things up. Highly recommend! More

great experience this was the best car buying experience i have had so far. simple fast and fair. im glad we decided to visit this dealership and purchase from them. this was the best car buying experience i have had so far. simple fast and fair. im glad we decided to visit this dealership and purchase from them. More

Purchase of my second Sonata Professionally handled from all aspects. Have dealt with this dealership previously and they are top notch. Willingness to work with us on trade-in al Professionally handled from all aspects. Have dealt with this dealership previously and they are top notch. Willingness to work with us on trade-in allowance was professionally done. More

DEALER SURVEY See survey for all the answers to this question and any other questions . I still would like a pink plate for license plates . The dealership is over See survey for all the answers to this question and any other questions . I still would like a pink plate for license plates . The dealership is over an hour drive from my house. Perhaps they can mail it to me. More

Tucson Vehicle we test drove was what expecting, except different color. When we came to pick up, a few features not included. Not huge but disappointing tha Vehicle we test drove was what expecting, except different color. When we came to pick up, a few features not included. Not huge but disappointing that we were not told up front More

Horrible customer service Making the appointment was extremely difficult. I called, got a day and time, but the Csr could not answer any more questions, I. E. How long it woul Making the appointment was extremely difficult. I called, got a day and time, but the Csr could not answer any more questions, I. E. How long it would take, what all would be done, etc. She transferred me to a service advisor who did answer those questions. I asked him to confirm my appointment and he COULDN'T FIND IT! he gave me another one. Later that day, I got 3 emails confirming the dark, time. HOWEVER none of them matched what the service advisor told me. The first one matched the ORIGINAL Day, time, i was given by the first person, the next 2 were the same, but a week later and different time - THOSE DAY AND TIMES WERE NEVER MENTIONED TO ME OR BY ME! xxx! I ended up calling back, talking to the service Mgr to find out the correct day and time. She tried to explain the 'errors' with excuses from 1. The Csr is a 3rd party entity so they would not know answers to my questions 2. That 3rd party entity has had a large turnover so the Csr's are new, 2 weeks on the phones she mentioned, so they are still on training! Again xxx? Even if true, they still can't handle A BASICALLY simple call to make an appointment? 3. She then told me she would go upstairs and talk to the Mgr of that department about the issue. So, a 3rd party responsible for appointments is hosted on site? This is NOT the first time that I have had issues with this dealership, service department. When I bought my car, I also bought a package of basic services, of which I have 2 left. So I am basically hamstrung into using them until they are gone or lose my money. There are services that would manage me to use a Hyundai service center, my car is a hybrid so it needs special training, but all else, I will take elsewhere! To expound, other issues that I have had with them : 1. Their refusals to show me plays that they replaced when I specifically asked to see the old ones to verify the needed replacement. 2. When the car was new, if I had tire issues, I. E. Flat, they ALWAYS had to replace the tire die to damage. This happened at least 4 times to my memory. Interestingly, once I went to a 3rd party tire store and had the same issues, flat tires, they were ALWAYS able to repair the tire. To clarify, I drive my car for a living. When the tire pressure warning light goes off, I IMMEDIATELY stop and get towed to the shop. This car does not come with a spare tire, but a can of fix a flat and a air pump. Sad. 3. About 18 months ago, they told me I needed new brakes as the pads were worn out. I took the car to a brake shop and thru confirmed that I had used LESS THAN 1/4TH OF THE BRAKE PAD. Interestingly, this service appointment, they measured the brakes again, they do NOT do this each time, even to I was told that tire tread depth and brakes are a STANDARD inspection point done on ALL services in their shop. This time they found that! Brake pads have only gone down by 1/3 of the original thickness? I guess, according to their own findings, that since 18 months ago, my pads have magically grown in size. I must be doing something I thought was impossible. A miracle! If I continue driving like I have, I wonder, if by their measurements, I week have to replace my pads because they have grown to thick? While I can't prove any wrong doing, their constant ineptitude Re the appointments, misleading information provided leads me to not trust this dealership, service department at all. As the saying goes, caveat emptor. Buyer beware! More