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AutoNation Hyundai Mall of Georgia
Buford, GA
1,482 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,482 reviews
May 30, 2022
This is the first time I have given the service center a low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning ligh low review. I brought my car in to have the headlight replaces, check the recall status concerning the engine, and find out why I have a warning light on for my tire. The person who greeted my tried to convince me that the reason the light was on was because the car needed to be services, which it did not. After they service was finished, the service person informed me that the tire warning just needed to be reset. Three hours after leaving, the light came back on. When I called the dealership, I was informed that they had no appointments and I would have to bring my car in and wait to see if they can work me in. Disappointed. More
by KiaHater
Employees Worked With
N/A
Helpful May 28, 2022
I bought my 2012 Tucson here in August of 2011 and for very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I d very nearly every service since then, I have returned to their service department. Their work is fairly priced and I have always been happy when I drive my car away. More
by allholco
Employees Worked With
Ben
May 24, 2022
I recently bought a Santa Fe, and the team was so friendly and quick to respond. Especially, my sales person Chan Park and finance manager Mr. Im were so accurate and fast in the vehicle purchase pro friendly and quick to respond. Especially, my sales person Chan Park and finance manager Mr. Im were so accurate and fast in the vehicle purchase process I have experienced, and worked from the customer's point of view. I have purchased 3 new cars from AutoNation Hyundai Mall of GA since 2018, and I am very satisfied with their service so far. My next one will be also another Hyundai in the future. More
by Chris Kim
Employees Worked With
Chan Park
May 19, 2022
If I was able to rate less than 1 star I would. I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned ou I was informed my car was ready for pick up. I was told by an estimator Kurk that test had been run and configurations had been done and it turned out a part which is the front radar sensor was not needed. Ok great I was happy this meant that I could return my rental on time and life was good. I go up there to find there is a missing small piece on the body work of the left side of the vehicle. I get in the car and take it for a test drive and multiple alerts pop up on the dashboard. Smart Cruise control disabled radar blocked. The other one Forward Safety system disabled Radar blocked. This is within the first 2 minutes I am driving the car down the street. I live almost an hour away from this body shop I had to take an uber up there and back now because the car obviously isn’t done. The issue isn’t that the part is needed the issue is why wasn’t anyone involved in the repair doing their job and noticing that these safety features that are down were popping up. I left my car there and went back home and tried to get a hold of Kurk all day the next day. I actually had to involve my lawyer to get anywhere. After I finally got a call back, I was told to go get a rental and Progressive would have to basically issue a reimbursement. I called progressive before I placed any money down and was told this was not the case, they would only honor what my policy shows. I then pay for legal advice again and decide to go get my car where I was confronted by Kurk, he wanted to confront me while customers were in the body shop to make it clear that he did not lie and say the car was ready. Um excuse me but I was told it turned out we don’t need a part we were waiting on which was the front radar system and my car was ready. How is that my fault I gave the facts and never said anything that wasn’t said. He made excuses saying that he was told by the guys working on the vehicle that everything was ready which I understand but sir that is not my job to make sure everything checks out I can only go based off what I am getting from the person I have had contact with which was Kurk. After our arguments he mumbled something unprofessional as I walked out. I have sent an email to the VP of Auto nation collision center and have messaged multiple people on social media. I am posting reviews in all places I can. This was a horrible experience, and my car is still not fixed, and I have no choice but to drive it because of rental costs. I am waiting to hear back when the part is in. I am aware that parts take time and that’s just the world right now, but other steps could have been taken had I got the right information. Now I am forced to drive a car with safety features that are down. I also am a bit afraid that things wont be done correctly or maybe because someone is upset at me things won’t get done, but I have to speak my truth, Read this and save yourself the headache of what I am going through. More
by anthonyshearer09
Employees Worked With
Kurk Koenig
May 18, 2022
I wish communication would be much better and someone to answer the phone in the service department. Not returning voice messages either. Very frustrating... answer the phone in the service department. Not returning voice messages either. Very frustrating... More
by Vcheban
Employees Worked With
Amy
May 17, 2022
After visiting several dealers who asked too much for their new cars, we contacted the AutoNation sales staff by email. Jairo & I corresponded, and Sales Mgr., Kelly made everything possible. I waited their new cars, we contacted the AutoNation sales staff by email. Jairo & I corresponded, and Sales Mgr., Kelly made everything possible. I waited awhile to get to the Finance portion, but - overall - this was a really good experience. More
by bill
Employees Worked With
Jairo Caudillo, Kelly Rice and Justin Stavish
