AutoNation Hyundai O’Hare

Randy Lawrence was very professional, courteous and greeted with a smile. The service was completed within the time estimate he gave me, and everything was clearly explained and he answered all my ques greeted with a smile. The service was completed within the time estimate he gave me, and everything was clearly explained and he answered all my questions. Randy is a great asset to your team. More

My salesman Zack and all at the dealership were amazing, 3 Hyundais in my family bought there and every experience has been a good one. 3 Hyundais in my family bought there and every experience has been a good one. More

a little longer wait then expected-but overall ok dealin'. place was in a remodeling stage. dealin'. place was in a remodeling stage. More

On March 8 , 2023 I had an appointment with Hyundai service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and tempo service for oil change and rotation of tires and guess a regular check of maintenance. Because of the dealership going though construction and temporary faculties. I either got misinformation on where the waiting room was, or I misunderstood where they were. Long story short. It turned out not to be a pleasant stay waiting for my vehicle. As it turned out I think I went out the wrong door and there for could not find the waiting area. I was seeing red the whole time waiting. So natural I wrote a negative review. A couple days later a Mr. Campbell contacted us and asked what kind of problem I had there. First of all I was shocked that I even got a call back from them. Thanks for the call and he proceeded to explain what happened and yes there are two doors, and I went thru the wrong door. But told me that I should have been escorted to the waiting area. After further explanations and promised that this would never happen again. I told him after calming down I can see were this is particle my fault also. I really do appreciate the call back. As far as the service goes it has always been excellent and never had a problem. Could be a little speedier service but with construction going on I can live with it. Mr Campbell I do appreciate the call back and your explanation. I don't think that would happen at many other dealerships. So at this point I would chance my rating to four stars, More

They went above and beyond to make my purchase go smoothly. I would recommend them to anyone. smoothly. I would recommend them to anyone. More

My review is about the service center, which I would list as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car wo as a "no", but the buying of my car, I would rate as a "yes". For the service center on two occasions, I was told the approximate time my car would be ready. Both times, my car wasn't ready until at least two hours after the estimated time. The first time, I was told my car would be ready around 12:00 pm; it wasn't ready until around 3:30 pm. I received no call about the delayed pick up time. This most recent time, I was told my car would be ready around 2:30 pm; it wasn't ready until 4:30. I didn't receive any call letting me know my car would be ready at a later time. In fact, I had to call the service department because it was nearing 5:00 pm which is the service department's closing time and I definitely needed my car back that night. Very frustrating both times--it's not difficult to call a customer letting them know that the pick up time needs to be pushed back. I have a Toyota cat and their service department is amazing with follow-up calls and having the car ready for pick up when they say it will be ready for pick up. This dealership's service center needs to do a much better job informing customers if there will be a delay in their car being ready. I shouldn't be the one having to call (and no one picks up the phone!) to know when my car will be ready. Unfortunately, this service department's location is the closest Hyundai dealership near my house. Otherwise, I would go to another Hyundai dealer. More

I never heard back from the inquiry. I was in Indiana looking at a similar vehicle and if that one didn't work out, I was ready to go there to see the vehicle...but no one ever contacte I was in Indiana looking at a similar vehicle and if that one didn't work out, I was ready to go there to see the vehicle...but no one ever contacted me back. More

We had an Excellent experience purchasing our car! Al Pukhovich was professional and knowledgeable! Thank you! Al Pukhovich was professional and knowledgeable! Thank you! More

This dilership left a pleasant feeling after we've been there, the sales person was extremely helpful and pleasant. Everything was clean and organized. there, the sales person was extremely helpful and pleasant. Everything was clean and organized. More

Second car we have bought from John after shopping around . Very good service very comfortable never been pressured to buy something we didnt want. . Very good service very comfortable never been pressured to buy something we didnt want. More