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AutoNation Hyundai O’Hare
Des Plaines, IL
965 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 965 reviews
August 04, 2026
Zach was very good to work with and made the experience much less frustrating. My only issues had nothing to do with Zach. Firstly - you should take the "pre-purchase" off of your website. I spent a lo much less frustrating. My only issues had nothing to do with Zach. Firstly - you should take the "pre-purchase" off of your website. I spent a lot of time scanning and uploading documentation under the idea that this would save time. Your staff knew nothing about the documents and essentially I had to do the whole thing over. Making my "pre-purchase" a waste of time. Secondly - instruct your staff to allow potential purchasers to take the test drives on their own. I'm a responsible adult. I don't need someone narrating in the back seat. It's also distracting and makes it difficult to hear the vehicle and determined its condition. Lastly - while I understand that you make up some of your margin with the vehicle protection sales. Stop with the high pressure as we're closing the deal. Your customer has likely already been there for a couple of hours. Ask once - maybe twice and then let it go. My overall experience was good and I would recommend the dealership. But if you want to set yourselves apart - consider dropping some of the typical dealership tropes. If you're going to call yourself a "one-price" dealership - then trying to slip in a bunch of unnecessary add ons shouldn't really be a part of that (windshield protection? Come on...) Thanks for a good experience. Especially from Zach. More
by TedP
Employees Worked With
Zach Ladner
June 25, 2026
The first time I brough my car in for service, they were not able to diagnose the problem after two weeks. After talking with the dealership, they had me bring in my car and did deeper diagnostic testing an not able to diagnose the problem after two weeks. After talking with the dealership, they had me bring in my car and did deeper diagnostic testing and troubleshooting and were able to diagnose the problem and repair my car. Eric was a great contact in the service department and handled everything very smoothly, provided great communication, and great service overall. More
by brian
Employees Worked With
Eric
June 20, 2026
Easy to schedule /night before drop-off for 7am appt of my 2024 Tucson Hybrid. Sent video of my car receiving service with notification of completion in the expected time frame. Great attention to custome my 2024 Tucson Hybrid. Sent video of my car receiving service with notification of completion in the expected time frame. Great attention to customer service by Mat provided at time of pick-up. Made paying by check and getting a demo of car info details easy. More
by Amanda B.
Employees Worked With
Mat, Nina, Eric
May 12, 2026
Very disappointed with my recent experience at AutoNation Hyundai on Illinois involving my 2022 Hyundai Santa Fe Hybrid. I was told I needed to leave my vehicle for up to two weeks just to keep my place in l Hyundai on Illinois involving my 2022 Hyundai Santa Fe Hybrid. I was told I needed to leave my vehicle for up to two weeks just to keep my place in line for a sensor issue diagnosis. When I explained I needed transportation, I was told Hyundai would reimburse a rental if warranty work was needed. After holding my car, they claimed they “could not replicate” the issue, performed no repair, denied rental reimbursement, and then the warning sensor light came back on while I was driving home. Frustrating communication, unresolved issue, and poor customer experience overall. More
by BT
Employees Worked With
Nina
May 05, 2026
Took the car in for service. Andy went the extra mile to see to it that the work was done promptly and efficiently. He explained what was needed and what wasn't. He was terrific. Andy went the extra mile to see to it that the work was done promptly and efficiently. He explained what was needed and what wasn't. He was terrific. More
by beanspreader
Employees Worked With
Andy
April 28, 2026
Had a smooth and hassle-free transaction. The dealership agent was very friendly, professional, and accommodating throughout the process. Really happy with the experience! The dealership agent was very friendly, professional, and accommodating throughout the process. Really happy with the experience! More
by Pipo
Employees Worked With
Zack
April 01, 2026
Very satisfied with the service that was provided, Matthew is a dedicated service advisor, he always keeps the Customers informed what services are needed and approximately how long the total amount o Matthew is a dedicated service advisor, he always keeps the Customers informed what services are needed and approximately how long the total amount of time will be needed to complete the service. More
by lynntaor
Employees Worked With
Matthew Lacey and Eric Yeung
April 01, 2026
Buying a car can be stressful, but this was honestly one of the easiest experiences I’ve ever had. The team was knowledgeable, patient, and never pushy. of the easiest experiences I’ve ever had. The team was knowledgeable, patient, and never pushy. More
by freddym
Employees Worked With
zach
