AutoNation Hyundai O’Hare

We purchased a vehicle with a contracted “we owe” of a cracked windshield that we expected to be repaired within a week of purchase. We were assured of a call within days to schedule repair. We are 2+ m cracked windshield that we expected to be repaired within a week of purchase. We were assured of a call within days to schedule repair. We are 2+ months out and all we are getting is the run around. Service says talk to sales and vice versa. Concerned about safety of windshield at this point. Would be wary of working with this group. Otherwise process was fine. More

So lucky that I sent my Hyundai car to AutoNation Hyundai O’Hare for check and repair. Randy is super helpful and friendly. His colleagues are also very professional and courteous and always trying to help. O’Hare for check and repair. Randy is super helpful and friendly. His colleagues are also very professional and courteous and always trying to help. More

AWESOME, BRILLIANT, FRIENDLY, COHERENT, INTELLIGENT, HELPFUL,, PUNCTUAL, FUNNY, LOYAL, DEDICATED, HUNGRY, PERSUASIVE, WORE DIFFERENT COLORED SOCKS. HELPFUL,, PUNCTUAL, FUNNY, LOYAL, DEDICATED, HUNGRY, PERSUASIVE, WORE DIFFERENT COLORED SOCKS. More

After years of working with another Service Advisor, I was helped on this visit by Randy Lawrence. He was very professional, efficient and thorough. I waited for my SUV to be serviced and the time was e was helped on this visit by Randy Lawrence. He was very professional, efficient and thorough. I waited for my SUV to be serviced and the time was exactly what Randy had estimated, even though extra items came up on the tech's review of my vehicle. I've been happy with the dealership on service matters and will continue to use it. More

Randy Lawrence was very professional, knowledgeable, great customer service skills, and resolved my car issues! great customer service skills, and resolved my car issues! More

Very nice people, the work was done on a timely matter and everything was covered by the warranty. and everything was covered by the warranty. More

I was greeted by a kind gentleman, Randy I believe. He called and explained clearly what needed to be done. He called and explained clearly what needed to be done. More

I would recommend, but with reservations. I was greeted and checked in promptly and in a friendly manner. I came in for regularly scheduled maintainance: oil change, tire rotation and gene I was greeted and checked in promptly and in a friendly manner. I came in for regularly scheduled maintainance: oil change, tire rotation and general inspection. I voiced concerns about a pronounced squeak when turning and a more subtle 'creak' when slowly accelerating or coming to a stop. The regular work was done well in a timely manner. But the service advisor reported that the techs could not detect any noises without a $180 time-consuming diagnostic. I left with the same bothersome and very audible noises. Also, this was the 2nd time in a row that an advisor here reported that I had multiple tail and/or license light bulbs needing replacement at an estimated $22 each. I deferred and, upon later inspection at home, found only one non-working light. This followed my previous regular service visit where I was advised that 4 tail and brake lights were out and needed replacement at $30 each. After similar home inspection then, I found all lights working properly which they continued to do. These past two visits are distinctly different from previous service I have received at this dealership for years. So, demeanor and communication, OK. But I'm now concerned about either lax precision by the techs or bill padding. I hope I'm wrong as I've preferred this place to other nearby dealers. More

The service desk employees were wonderful. Very efficient and thorough. I was a little upset that my truck wasn’t washed properly nor vacuumed. Just seems like the wash was done with just a wa Very efficient and thorough. I was a little upset that my truck wasn’t washed properly nor vacuumed. Just seems like the wash was done with just a water spray. More

Randy is one of the nicest service advisors I ever met. .The oil change didn't take too long. .The oil change didn't take too long. More