AutoNation Hyundai O’Hare

It was a pleasure doing business with Auto Nation Hyundai O’Hare! Matthew, our salesperson, was very attentive and incredibly kind and personable. Between Matthew, Johnny, Brent, and Tom, our experience was O’Hare! Matthew, our salesperson, was very attentive and incredibly kind and personable. Between Matthew, Johnny, Brent, and Tom, our experience was wonderful and we were given, what we felt, was a very fair deal. Coming from someone who isn’t a huge fan of going to a dealership, this place was great and I would do business with them again and again without a second thought! More

Here is my honest recap of my July 25th visit to AutoNation Hyundai for an oil change. Allow me to provide some background. I purchase my vehicle there in 2011. I had it serviced their 100% of t AutoNation Hyundai for an oil change. Allow me to provide some background. I purchase my vehicle there in 2011. I had it serviced their 100% of the time, even after the various warranties expired. In the years prior to 2020, I noticed that I went in for an oil change and walked out with $500 or more in repairs. EVERY SINGLE TIME! I finally was fed up, wrote a bad review and swore I would never come back. They called me and begged me to come back and take down the review. After swearing they would only give me the service that I came in for, I relented. I was actually happy to go there again. Flash forward to July 25, 2022. I didn’t recognize one face in the entire facility. It’s like they cleaned house or something with the former staff. After checking in, I sat in the waiting area, expecting at most a 20 minute wait. ONE HOUR LATER, the service clerk comes in to talk to me about a few issues. He told me my car required services such as new coolant, new belts, new parts for my air conditioning system, wheel alignment, tire rotation, etc., etc., etc. What he went over literally cost thousands of dollars. When he asked me which services they could do for me today, I responded none to his amazement. He said “Really?” I responded “Really!” He walked away. When it came time to pay, another service person called me up to finish my transaction. The original service clerk came over and told me “You really should consider having some of those services performed because it could affect….” At that point, I cut him off and told him the truth I was holding onto. I was in a car accident on April 1. My entire front end was smashed in and looked like an accordion. It was the other driver’s fault. Their insurance paid for everything and my car was literally restored so well that people asked me if I bought a new car. Everything, and I mean everything, was brand new. I received my car back in early May. After telling him this fact, I asked the clerk “Are you seriously going to tell me that, in less than three months, all these horrible things are wrong with brand new parts and fluids that were installed in my car? Also, I bought my tires at Discount Tires. They offer free tire rotation for as long as you own the tires! I rotate them every 6,000 miles. They never imply that anything is wrong with my car…..they just perform the service I requested and I leave with no bill!” The service clerk, to my amazement, responded “Well, that’s what the mechanic told me.” I literally did what everyone who has been conned by a car dealership wanted to do. I called them on their BS with proof that they were lying. My car did NOT need any of the repairs the service clerk brought to my attention. I gave them a chance and returned. Now I am walking away forever. In my opinion, only a fool would go to AutoNation Hyundai to get their car serviced. That is my honest take on my July 25th eye opening oil change appointment. More

On time always and good service advisor taking care of your vehicle needs to ensure safe driving your vehicle needs to ensure safe driving More

Very happy with the service and overall transaction. Sales consultant Thomas Balog was excellent and pleasure to work with. I will definitely go back and recommend. Sales consultant Thomas Balog was excellent and pleasure to work with. I will definitely go back and recommend. More

One of the best dealerships, they don't play games here ! Mr. Al is very knowledgeable got me in a car the same day . Mr. Al is very knowledgeable got me in a car the same day . More

Long lead times for an appointment. 4 weeks for a simple oil change. Seems a bit more pricey lately. Appears to have all new staff. 4 weeks for a simple oil change. Seems a bit more pricey lately. Appears to have all new staff. More

They were fantastic! I had Stephen as my sales rep and he was very polite! We had Mikey for the finance side and was so nice! They were very easy going and costumer frien I had Stephen as my sales rep and he was very polite! We had Mikey for the finance side and was so nice! They were very easy going and costumer friendly! Everyone we passed made small talk and we’re extremely friendly! I love the car I bought! HIGHLY RECOMMEND! More

Awesome service especially my sales agent Matthew I’ve purchased many cars ,this was one of the best experiences I’ve ever had all my concerns were addressed in a professional timely manner by the service purchased many cars ,this was one of the best experiences I’ve ever had all my concerns were addressed in a professional timely manner by the service manager Brent. Highly recommend More

I had never been there but was looking for a low mileage Santa Fe.and I was pleasantly surprised by the whole experience. Santa Fe.and I was pleasantly surprised by the whole experience. More

Bought a bumper to bumper 100k 10 year extended warranty that apparently does not get recognized by the general manager. Walked in needed to have the gas locking mechanism replaced as well as the steering w that apparently does not get recognized by the general manager. Walked in needed to have the gas locking mechanism replaced as well as the steering wheel electronic controls fixed. General manager said that these items may not be covered and it’s a bit complicated to explain. In addition I would have to pay diagnostic and deductible. The services that were done to the car within the first few years of purchase did not have a deductible that has changed now that the car needs more work done. After extensive debate they agreed to fix the gas door locks but not the steering column electronics. The g.m kept saying it’s not up to him and kept pushing me onto call Hyundai that takes forever to get to an answering machine. He proceeded to say that if by some miracle you do have Hyundai agree to having the electronics fixed you have to pay another $100 deductible. More