AutoNation Hyundai O’Hare

Dropped off and picked up my car as scheduled. Office staff that I worked with were extremely nice. Office staff that I worked with were extremely nice. More

Prompt, honest and friendly service. However, my other dealer took the time to vacuum and spruce up my car before returning it, they don't. They also didn't call me to tell me my car was However, my other dealer took the time to vacuum and spruce up my car before returning it, they don't. They also didn't call me to tell me my car was ready. Also, on a prior visit I was set up with a courtesy van service which I found out doesn't exist after I brought my car in. Very inconvenient. More

I like the dealership itself and the people along with the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-c the service I received! However, I cannot give 5 stars for a couple of reasons. #1 - the process for scheduling an appointment is tedious and time-consuming, and you have to schedule appointments 2-3 weeks out (which is less than ideal especially if something were to be wrong with the car as opposed to routine scheduled maintenance). #2 and perhaps more importantly, the online system is completely non-functional. I cannot even see appointment openings, let alone schedule one. It consistently says "it can't find" my phone number as if I am not even in their system (although it sends me alerts just fine and it is off of those alerts that I clicked the "schedule an appointment" button). Then when you try the phone number, you get a generalized person, not someone at the dealership, and even that person could not see available appointments and had to call the dealership directly, (which apparently regular customers are not able to do). The dealership did not have a solution for this although they seemed aware of the online system/scheduling issues. More

Drop off my car for service the night before. The day of the service it was after 4 pm and they had not called me. When I called, they hadn't even checked the box where we leave the keys at night The day of the service it was after 4 pm and they had not called me. When I called, they hadn't even checked the box where we leave the keys at night. They didn't even know my car was there. It does not give me confidence if they serviced my car. When I went to pick up, the person who delivers the cars was in a bad mood when in fact the one who should have been upset was me. They didn't even tell me where the car was parked and I had to drive around until I got it. Totally disappointed. More

Kevin the manager and his team are super polite and friendly great experience in the repair shop friendly great experience in the repair shop More

Very nice experience. Everyone was helpful and courteous. Comfortable waiting room. Very clean washroom. Great cup of coffee while I waited. Everyone was helpful and courteous. Comfortable waiting room. Very clean washroom. Great cup of coffee while I waited. More

Courteous service. All work done as talked about. Work took a little longer than anticipated. All work done as talked about. Work took a little longer than anticipated. More

Just bought a 2022 Hyundai Accent. Matthew was fantastic and i was satisfied to bought a car from AutoNation Hyundai O’Hare. Matthew was fantastic and i was satisfied to bought a car from AutoNation Hyundai O’Hare. More

Stopped in without appointment for oil change. New customer. They were busy but nice enough to fit me in for my oil change. New customer. They were busy but nice enough to fit me in for my oil change. More

Steve was very professional and accommodating. Kevin was pushy about getting work done from the multi point inspection which I did not want done. Kevin was pushy about getting work done from the multi point inspection which I did not want done. More