AutoNation Hyundai Tempe - Service Center

Scheduled appt 2 weeks out and then on day of appt was told it would be another 4 days more !! Had to go elsewhere. Always went to Auto Nation since buying my car there 11 years ago. Very disappointed!! told it would be another 4 days more !! Had to go elsewhere. Always went to Auto Nation since buying my car there 11 years ago. Very disappointed!! More

Autonation is a great company! I highly recommend them! From buying a vehicle to getting my vehicle serviced, it has been a really good experience! Everyone is so friendly and make I highly recommend them! From buying a vehicle to getting my vehicle serviced, it has been a really good experience! Everyone is so friendly and makes you feel like you matter! More

Communication kinda sucks. They had my car for nearly a month and still never finished the technical requested work. When I pointed out how long they had my car, they were quic They had my car for nearly a month and still never finished the technical requested work. When I pointed out how long they had my car, they were quick to release it and promise to contact me when they had a rental vehicle available, but I’m two weeks past and haven’t received any word. My car still isn’t fixed and while they were polite, it felt like the only way to get my car worked on was to be pushy, and being nice just got me walked over. My cruise control still doesn’t work More

Professional above and beyond! Service person went well beyond good customer service with an emergency situation that was resolved! BillJensen Service person went well beyond good customer service with an emergency situation that was resolved! BillJensen More

Oil change, radiator flush AND my recall issue all attended to in 3 hours plus my car was rinsed off. Service manager Max was a great help. attended to in 3 hours plus my car was rinsed off. Service manager Max was a great help. More

I chose to call and schedule my repair instead of doing it online to avoid any miscommunication about the required work and to ensure I had all the necessary information before my visit. I also inquired ab it online to avoid any miscommunication about the required work and to ensure I had all the necessary information before my visit. I also inquired about adding an item that was listed as a recall, but was informed that it couldn't be addressed for at least 3 months. I was quite impressed by their ability to accommodate me within just 10 days. Although it's unfortunate that 10 days is considered a short wait, compared to the 1 to 2 months that other dealerships were quoting for availability, the 10-day timeframe was actually quite remarkable. When I arrived I communicated the exact same thing I did to the scheduler. I was asked if I was leaving my car for the next 2 days? He said, those are our schedulers and they know nothing that is going on here. I was shocked as I was told that the parts would be in stock and that it would be no issue to do it while I waited. I was informed, quite rudely, that it would take 4 hours bare minimum if they had the parts and if my warranty was approved. So, I got cozy and waited. I wasn't surprised when I received a text with all of the things the dealerships believed I should do on my car. Many maintenance items that weren't fully needed yet based on the age, mileage, wear, etc of my car. I came in for the repair after a local tire shop saw some abnormal wear and tear. They had given me a quote to repair the issue. I was quite shocked to see the price difference between the tire shop and AutoNation Hyundai. It was triple the price from the tire shop. If it wasn't for my warranty I wouldn't have had the work done at AutoNation. The one bright side, they did completely the item that was under recall. I told him that the scheduler said it couldn't be added. He said it is correct that we can't do those items solo for a few months because of how busy we are but there's no reason that we can't add them if we are doing another repair. More

The service writer was both dismissive and condescending. I suggested to him that maybe he should find a job that did not include customer service. I will not even go into the “screw-up” on an oil change. I suggested to him that maybe he should find a job that did not include customer service. I will not even go into the “screw-up” on an oil change. Our salesperson, Mark Webber, is really good! More

This dealership has great service! Jake was very prompt and courteous and went over all of the information with me in great detail. I would highly recommend. Jake was very prompt and courteous and went over all of the information with me in great detail. I would highly recommend. More

Very courteous, professional, and friendly service. Took care of my issues and answered all of my questions. Ashley in the service department is great! Highly recommended. Took care of my issues and answered all of my questions. Ashley in the service department is great! Highly recommended. More

Great communication in a timely manner as well. They let me know what they were going to do and about when they would be done. Great customer service. They let me know what they were going to do and about when they would be done. Great customer service. More