I been meaning to leave this review for awhile but it was - Drejin
I been meaning to leave this review for awhile but it was in December 2021. I had purchased a car online with Chris Dresel and we were emailing a price. We agreed to a price (Great salesmen and later told me its not his fault and the company wants more) and I drove all the way to write the papers but I was approached by the 'sales manager' the manager then told me the price was void and would NOT honor the price. I was quite irritated over the situation but during the last end of the pandemic I knew the cars inventory was short. I had checked 3 other dealers and Horne was slightly still better (they marked up my car for 2500 with my offer being rejected). I would of not been mad if they told me this prior about marking up car prices cause honestly other dealerships marked up their inventory. The manager went out to tell me how the he would not honor the contract (email) cause they needed to "keep the lights up, and keeping the building open". Now at this time... i am NOT LIEING... they had 1 other car on the lot... yes these were trialing times... but the fact that they changed the price after we emailed was not acceptable. I renegotiated mud flaps (yes I could only get those) for like 90 (30) install... total was 120? From them jacking up my price for 2000 (it had a prior 500) for this "market adjustment". For a Hyundai Sonata Hybrid. When i showed up for the flaps install the rep told me i had to pay full price... i told them no and I told them about Drisell and I went on the story how I got jacked up on the price. They told me they had to check my contract next door at Horne Ford cause thats where they kept the paper contracts. In the end they wasted 1 hour+ in addition to my time holding my crap that was over market adjustment due to not having their paper work filled. The least they could of done was feed me lunch for waiting around from this error and poor email communication. I hope they fixed their paper work now and communication but overall. 2020 to 2022 shows their true colors.... poor communication, trapping customers to pay more and show no compassion.... these were the years of character and integrity should of shown... buyer beware of potential bait and switch and never honor their emails and always keep files... especially paper cause it saved me $$$$
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