AutoNation Hyundai Tempe - Service Center

I brought my Hyundai Tucson in for routine service and was pleased with the experience on multiple fronts. First, the work was done in a very expeditious fashion, second the service team did not find any was pleased with the experience on multiple fronts. First, the work was done in a very expeditious fashion, second the service team did not find any additional work to add-on and third, the service manager was friendly and very knowledgeable; I learned something that will help me in future car purchases. More

I bought a Hyundai because my partner has a Hyundai and has always had a great experience with their service department. Hyundai has always taken care of him and any problems he had with his vehicle. He has always had a great experience with their service department. Hyundai has always taken care of him and any problems he had with his vehicle. He had the same service advisor for years and years. He couldn’t say enough good things. That hasn’t been my experience yet. I bought my car from AutoNation in 2020. The sales team “over stated the value of the additional warranties”- actual statement from a member of the service department. While I appreciate the service advisor’s honesty, I wish the sales department had shared that candor when I bought the car. The service department has also been struggling. I know dealerships took a hit in the pandemic. I know a lot of places are understaffed and doing the best they can. I trust that AutoNation Hyundai Tempe is doing its best to get on track… but it’s difficult to get ahold of a service advisor. Getting an answer to something as simple as “when am I next due for an oil change” has been like pulling teeth. Hyundai in general seems to be having problems- I’ve had 2 window regulators go out and my battery tanked a year in. Getting those issues fixed in a timely manner was a scramble. I had to go to Camelback to have the first window issue fixed. I had to go to North Phoenix for the battery. Both were able to see me same day. I had called Autonation when both those issues arose and AutoNation told me it would be several weeks before they could even look at the car. For the last window regulator AutoNation said they would have to keep the car for 3 days just to diagnose it. I held off on that (since the window simply wouldn’t go down) until other more pressing issues came up. I paid extra for a tire warranty but given the lead time on appointments I resorted to just patching any nail holes myself and then mentioning it at routine oil changes. The tires that came with the car needed to be replaced at 22,500 miles which seemed pretty quick. Autonation quoted me $700+ to replace them with the same tire. I declined that and went to Firestone and got tires rated for 65k miles for around $600. I get emails and postcards on a weekly basis saying my vehicle is “due for service”. I had reached out via email to see if I was actually due for service or not. I got a reply, presumably from an actual human, stating that I was due and directing me to make an appointment. So I did. And then when I arrived at my appointment I was told no, I did not need an oil change yet. So that was a frustrating waste of time. Recently, at my last oil change, they found a crack in my transmission. My car is 2020 with less than 25k miles on it. The transmission ended up needing to be completely replaced. I’m grateful that they found the problem, that the work was covered by warranty, and that the issue was corrected. That said, communication was difficult as my service advisor was presumably swamped and therefore difficult to get ahold of. I was without a personal vehicle for the 8 days that my car was in the shop (I don’t work from home so that’s problematic). The GM, Gino, does seem to care and does seem to be trying to solve problems… and many of the problems that I mentioned are not the service department’s fault. But as a customer it’s been rough. I can’t fault the service department for Hyundai’s lapse in quality. I can understand why they’re too busy to pick up a phone if every other Hyundai on the road is having as many problems as mine has had. I really hope that they turn things around and succeed in living up to the awesome expectations my partner set pre-pandemic. That said, I can’t in good conscience recommend Hyundai or AutoNation until they do. More

My advisor was very communicative with me through the whole process informing me of everything that was happening with my service. whole process informing me of everything that was happening with my service. More

This dealership is always great about getting me in for service. It’s farther away from my home, however, the dealership closer is always booked and seems unwilling to help service. It’s farther away from my home, however, the dealership closer is always booked and seems unwilling to help More

Jake was my service provider that was not only patient when I asked a million questions to get more knowledge of taking better care of my car but went the extra mile to help me fix my hazard light that ke when I asked a million questions to get more knowledge of taking better care of my car but went the extra mile to help me fix my hazard light that keeps t getting stuck. All in all amazing service!!!! Thank you Jake!!! More

Service was good, and timely. Even after I changed my work order, adding additional work. Even after I changed my work order, adding additional work. More

AutoNation at Tempe was fast and efficient with my oil change Service call. I expected a 2 hr wait and they were done in one hr. change Service call. I expected a 2 hr wait and they were done in one hr. More

Great space to wait. Good coffee. Fair charges and tired to reduce my trips. Completed the recalls in the same trip Good coffee. Fair charges and tired to reduce my trips. Completed the recalls in the same trip More

Ashley the service advisor was wonderful. Very helpful and got me all the answers I needed. Very helpful and got me all the answers I needed. More