AutoNation Hyundai Tempe - Service Center

Absolutely love this dealership! Everyone is very friendly with great customer service. Ashley is a great advisor and helped get my car fixed. I always look forward to coming here. W Everyone is very friendly with great customer service. Ashley is a great advisor and helped get my car fixed. I always look forward to coming here. Wish I had bought my car from here. More

Service was fantastic and exceeded expectations! I went in for an oil change and was told there was a current recall on the vehicle as I checked in. Everything was handled and I was out the door wit I went in for an oil change and was told there was a current recall on the vehicle as I checked in. Everything was handled and I was out the door within 90 minutes. Amazing service! More

I have hated coming here from the service I have had before. Max moon is the best service advisor I have ever had and made me have faith in Hyundai service again! before. Max moon is the best service advisor I have ever had and made me have faith in Hyundai service again! More

Max was great, very professional and took care of my recalls quickly and efficiently. We appreciate his attention to detail recalls quickly and efficiently. We appreciate his attention to detail More

This is based on service. Car was done , employee said she would print receipt. She then helped other customers and an employee. Waited another 15min for a piece of paper. Glo Car was done , employee said she would print receipt. She then helped other customers and an employee. Waited another 15min for a piece of paper. Glove box not put back together properly and waited about 4 hrs for return call. Can not talk to live person onsite. Customer service lacking. More

Worst dealership ever! Lied about loaner car. Creepy Technician made daughter uncomfortable. Wont be back Lied about loaner car. Creepy Technician made daughter uncomfortable. Wont be back More

My first experience at this dealership, for service on my Hyundai, and the customer service is outstanding. They're professional and efficient while still being very helpful, courteous, and positive...just g Hyundai, and the customer service is outstanding. They're professional and efficient while still being very helpful, courteous, and positive...just great attitudes. Special shout out to Ashley P. in the service department, she's awesome! More

James Twitchell was truly outstanding. Kearny Mesa Hyundai in San Diego mis-installed an oil filter seal which caused a leak. Although James contractually did not have to James replaced Kearny Mesa Hyundai in San Diego mis-installed an oil filter seal which caused a leak. Although James contractually did not have to James replaced the oil filter and seal and gave me an oil change at no charge. Where do you find customer service like this today? I am so pleased to have met James and he is now first in line to service my 3 Hyundai's. More

My car was serviced for recalls. I was there less than two hours and was happy with Jake's service. I was there less than two hours and was happy with Jake's service. More

I called the local location to schedule an appointment for a recall. It routed me to someone in Texas. The rep told me that I would have to bring in my car for the appointment, and then they would let m for a recall. It routed me to someone in Texas. The rep told me that I would have to bring in my car for the appointment, and then they would let me know if I need to make another appointment. This made no sense to me. He said it was if they did not have the part needed. I would hope I would get a call before going to an appointment vs. driving in for something that is not available to be completed that day. He gave me the local number to call to get an actual person at the location. They said it was first come first serve but again, why have your customers come out there to be told to make another appointment? I would expect a phone call the morning of to state they do not have the part if they don't, but, with today's customer service/common sense out the window I assume that would not happen. I missed my appointment, and when I called the local location again to schedule an appointment, someone answered the phone and spoke so fast I could not understand him. He said he could not help me and I needed to call another phone number. I said, could you please transfer me to the front desk to schedule the appointment? His response in a negative manner, "I am new here so I will try my best." The phone hung up on me. I had to call back three times to get him to answer the phone again. I asked for his name, it came out so fast it was something like Lukiano or similar. I called the phone number he gave me, again I was routed to another state/rep to schedule the appointment, but they could not answer my service questions. She put me on hold to call the local location and I was routed to a person actually in Tempe, AZ Dana whom was polite and saved me from going elsewhere. I know AutoNation is a large company and they think this re-routing thing may be the greatest thing ever but all it does is confuse/frustrate their customers and what should be a quick call to make an appointment turns out to be a 20-30 minute task. During writing this, I am seeing more reviews off on the side and I have actually decided it is best to not make this next appointment as well. I am going to call another Hyundai dealership as it seems like the extra 20 minute drive will be worth it. More